Coordinator

enCompass Community Safety Agency; Edmonton; On-site; CAD 58,000 - 68,000; Full time

Benefits offered by this job

Wellness program

Employee awards

Team building

Personal Spending Account

Job summary

enCompass Community Safety Agency in Edmonton seeks a Coordinator to oversee the evening operations of 101 Street Apartments, a Community Residential Facility for high-risk adults transitioning from incarceration. You will lead client care, case management, and staff supervision in a multidisciplinary team with CSC partnership.

The position emphasizes risk management, program and policy implementation, and evaluative monitoring.

Qualifications

• Diploma in a related human services field.
• 1-3 years of experience with program oversight and supervising front-line employees.
• 1-3 years of experience working with high-risk individuals and/or high-need populations.
• Proven ability to provide leadership and establish a positive team culture.
• Proven ability to manage crises and maintain composure.
• Strong written and verbal communication.
• Knowledge of evidence-based practices in mental health and addictions.

Responsibilities

• Review and approve monthly time balances and payroll for staff.
• Ensure accurate record keeping and databases.
• Participate in after-hours on-call rotation as required.
• Support delivery of client services in compliance with policies.
• Support risk management including client and staff safety and confidential reporting.
• Provide day-to-day supervision and development opportunities for staff.
• Communicate updates to front-line staff in a timely manner.
• Assist with program and policy implementation and quality improvement.

Skills

Leadership

Crisis management

Written & verbal communication

Team supervision

Staff development

Relationship building

Crisis deescalation

Education

Diploma in human services

Tools

Microsoft Word

Excel

Outlook

Job description

Salary Range: $58,366.44 To $67,917.31 Annually

Company Overview

For over 75 years enCompass has been building safe and inclusive communities by supporting individuals to navigate change – and lead healthy, meaningful lives. We provide wholistic services and wraparound supports that address the root causes of crime and social disorder. We do this through preventative and restorative activities including release planning, housing, safety planning, employment transition, education, substance recovery, cultural supports and more. By exemplifying care, compassion and understanding, we are laying the foundations for positive change.

We are a values-driven organization that supports clients from a strength-based approach. If your values are aligned with our core values listed at: https://myencompass.ca/about-us/who-we-are/ , please consider joining our team.

Position Summary

101 Street Apartments is a Community Residential Facility (CRF) funded by the Correctional Service of Canada (CSC) and operated by enCompass Community Safety Agency. The CRF works with high risk adults who were assigned male at birth, with various psychiatric disorders and physical disabilities, who are on release in the community, under the authority of Parole Board Canada. Our goal is to assist and support clients in their transition from incarceration to community living. Shift Workers are an important part of the multidisciplinary treatment team and contributes knowledge, expertise, and experience to the successful treatment of a high-risk, high need client base.

The Coordinator will oversee the evening operations of 101 st Apartments, including client care, case management, and staff supervision. They will assist the team in the onsite delivery of services in a multi-disciplinary team environment, and support the overall risk management of higher-acuity clients released from the justice system. Risk management will be in partnership with CSC with the overall goals of client, staff, and community safety. The Coordinator will also support the Team Lead in program and policy implementation, and in the monitoring of operational and evaluative aspects of the program.

Responsibilities

Administration

• Review and approve monthly time balances and semimonthly payroll for staff
• Ensure accurate record keeping and databases
• Participate in after-hours on-call rotation schedule as required

Financial

• Ensure expenditures are made within the limits of the established program budgets
• Maintain timely expense reporting and documentation of same

Policy

• Support the delivery of client services in compliance with program, funder and Agency policies
• Support risk management including client and staff safety, confidentiality, duty of care, and mandatory reporting according to relevant legislation
• Communicate pertinent information and updates to front-line staff in a timely manner

Human Resources

• Support effective recruitment, retention, and termination of program staff
• Provide day-to-day supervision to assigned staff including constructive feedback and development opportunities
• Communicate updates to front-line staff in a timely manner
• Ensure core training for staff is maintained and identify supplemental training opportunities

Philosophy

• Support the embedment of agency and division-level philosophy into program service delivery
• Participate in Leadership Team meetings and activities
• Provide guidance to ensure a positive culture by assisting and supporting colleagues as needed
• Support the education of stakeholders, the general public, the community and others, as applicable, about the program
• Remain current with philosophical shifts within the community of practice

Strategic Direction

• Assist with the development and implementation of Agency strategic direction through the contribution of innovative ideas, concepts and goals
• Build and maintain positive relationships with actual and potential partners, collaborators, neighbours, the community and project funding representatives

Quality Improvement

• Assist Agency leadership to maintain accurate program-level logic models, data collection tools (including client/stakeholder feedback) and databases
• Ensure data entry is completed accurately and within required timelines

Qualifications / Skills

• Diploma in a related human services field
• 1-3 years of experience with program oversight and supervising front-line employees
• 1-3 years of experience working with high-risk individuals and/or high-need populations
• A combination od education and experience may be considered in lieu of the above
• Proven ability to provide leadership, and direction, and establish a positive culture for a team
• Proven ability to maintain composure and effectively manage crises
• Proven ability for written and verbal communication
• Competency in current evidence-based practices in relation to the applicable scope of work, mental health, and addictions
• Innovative, self-motivated and inclined to go above and beyond
• Proven ability to receive feedback
• General computer and database knowledge (Microsoft Work, Excel, Outlook)
• Clear Criminal Record Check, Enhanced Reliability Screening and valid First Aid/CPR
• A criminal record will not disqualify you from employment with us; we evaluate each application individually
• When occasional business use is required, a reliable vehicle with, valid Class 5 Driver’s License $2 million liability is required

Conditions of Employment

• This position is Monday-Friday, 40 hours per week, day and evening shifts. Hours can be flexible depending on program needs.
• The position requires frequent standing, walking up and down stairs, and occasional lifting.

What we offer

• The salary range for this position is $58,366.44 to $67,917.31 annually.
• enCompass strives to provide a meaningful work environment through the following:
• Strong focus on employee wellness and work-life balance
• Service recognition and employee awards
• Staff team building and appreciation days
• Competitive Personal Spending Account

Building Safe, Inclusive Communities.

enCompass is committed to achieving a diverse workforce and strongly encourages applications from people of Indigenous heritage, and people from culturally diverse backgrounds.