CCaaS Delivery Program Manager (Remote/Hybrid)

TELUS Digital; Canada; Hybrid; CAD 124,800 - 156,000; Full time

Job summary

A leading telecommunications company in Canada is seeking a Program Manager to oversee the delivery of contact center technology solutions. This role involves leading cross-functional teams, managing program governance, and ensuring smooth implementation of solutions. The ideal candidate has over 7 years of experience in project management within the software industry, with strong financial acumen and a track record of managing complex stakeholder environments. A hybrid work model is available, along with competitive compensation.

Qualifications

• 7+ years of experience in the software development industry.
• Experience in deploying and maintaining contact center solutions.
• Proven expertise in managing complex program dependencies.
• Strong financial acumen related to project budgets.
• Demonstrated empathy and confidence in managing complex software products.

Responsibilities

• Lead end-to-end delivery of contact center solutions.
• Own program-level governance for CCaaS engagements.
• Provide strong leadership to cross-functional teams.
• Manage project-level budgets and forecasts.
• Encourage an engaging team environment.

Skills

Program management

Stakeholder management

Agile methodologies

Financial acumen

Communication

Education

Certifications in PMP, SAFe Agilist, Scrum Master, or ITIL

Tools

Contact center solutions (e.g., Genesys, Amazon Connect)

Job description

A leading telecommunications company in Canada is seeking a Program Manager to oversee the delivery of contact center technology solutions. This role involves leading cross-functional teams, managing program governance, and ensuring smooth implementation of solutions. The ideal candidate has over 7 years of experience in project management within the software industry, with strong financial acumen and a track record of managing complex stakeholder environments. A hybrid work model is available, along with competitive compensation.