CCaaS Delivery Program Manager (Remote/Hybrid)

TELUS Digital; Canada; Hybrid; CAD 124,800 - 156,000; Full time

Job summary

A leading Canadian technology firm is seeking a Program Manager for delivery of customer-centric contact center solutions. This client-facing role requires 7+ years of experience in software development, adept management of project budgets, and strong communication skills. The ideal candidate will lead cross-functional teams and ensure delivery aligns with operational expectations. Hybrid work options are available, fostering a flexible work environment.

Qualifications

• 7+ years of experience in software development as a Program Manager or similar role.
• Experience deploying contact center solutions and communicating business cases.
• Strong financial acumen with budget management and variance analysis.

Responsibilities

• Lead delivery of contact center solutions from planning to deployment.
• Manage program governance including project plans and risk management.
• Communicate updates for diverse internal audiences, including executives.

Skills

Program Management

Contact Center Solutions

Agile Methodologies

Stakeholder Management

Communication Skills

Education

Program and delivery certifications (PMP, SAFe Agilist, Scrum Master, ITIL)

Tools

Genesys

Amazon Connect

Five9

Google CES

Job description

A leading Canadian technology firm is seeking a Program Manager for delivery of customer-centric contact center solutions. This client-facing role requires 7+ years of experience in software development, adept management of project budgets, and strong communication skills. The ideal candidate will lead cross-functional teams and ensure delivery aligns with operational expectations. Hybrid work options are available, fostering a flexible work environment.