Catering Sales Manager

InnVest Hotels; Burlington; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a dynamic team as a Catering Sales Manager at an established hospitality firm. In this role, you will be responsible for booking and finalizing catering contracts, upselling services, and ensuring guest satisfaction through effective communication and problem-solving. This position offers an exciting opportunity to work in a fast-paced environment where your contributions directly impact guest experiences. If you are enthusiastic, dedicated, and a team player, this is the perfect opportunity to advance your career in the catering and hospitality industry.

Qualifications

• 2+ years in Conference & Catering Management with Sales experience preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Assist in booking and finalizing catering contracts and upselling services.
• Ensure guest satisfaction through follow-up calls and managing inquiries.

Skills

Effective communication

Problem-solving skills

Sales experience

Teamwork

Education

Some college education

Job description

The duties of the Catering Sales Manager include, but are not limited to the following:

1. Assist in booking and finalizing catering contracts.
2. Upsell food, beverage, and space requirements to maximize revenues.
3. Effective communication by telephone and written correspondence (contracts, confirmation letters, follow-up letters).
4. Communicate Catering Contracts requirements and last-minute requests or concerns to the appropriate departments throughout the hotel.
5. Ensuring proper problem-solving skills are practiced.
6. Reviewing and modifying the “Weekly Catering Summary”.
7. Completing Weekly Catering Activity Planner.
8. Ensuring any incoming contracts are maintained on a daily basis.
9. Follow up on all inquiries to ensure maximum bookings.
10. Familiarizing with all responsibilities and procedures in the Catering Office.
11. Must ensure all proper procedures for billing and credit approval are completed.
12. Ensuring that all company guarantees are completed 72 hours prior to their meeting or function.
13. The Catering Sales Manager must complete a follow-up call on his/her booking to ensure total guest satisfaction.
14. The Catering office must never be left unattended, catering hours Monday – Saturday 8:30 am to 5:30 pm.
15. Any other miscellaneous duties as required.
16. Fully detail all Room Set Up, Food & Beverage, and Audio-Visual Requirements on contract Sales Agreements.

Qualifications

Skills

Behaviors

Preferred

Enthusiastic

: Shows intense and eager enjoyment and interest

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Team Player

: Works well as a member of a group

Motivations

Education

Required

Some college or better.

Experience

Preferred

2 years:

Experience in Conference & Catering Management/Banquet Management with additional Sales experience.