Catering & Banquet Server (Casual)

Westerner Park; Red Deer; On-site; CAD 65,000 - 70,000; Full time

Job summary

Boyd Autobody & Glass is seeking an Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage and coordinating repairs with customers, insurance companies, and the repair team.

You will create estimates in Audatex and Mitchell, ensure compliance with DRP requirements and manufacturer procedures, and contribute to meeting facility KPIs in a fast-paced collision repair environment. Competitive compensation applies.

Qualifications

• High School Diploma or equivalent.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.

Responsibilities

• Update ASE with details from every customer interaction.
• Provide accurate and timely information guiding customers through the repair process.
• Ensure compliance with insurance client requirements and metrics.
• Uphold WOW Operating Ways for customer drop-offs, repair planning, communication and delivery.
• Communicate all customer requests to appropriate team members.
• Maintain positive energy when greeting customers in person and on the phone.
• Understand required Insurance programs and procedures.
• Participate in daily production walks with the Management Team.
• Support team members as needed.
• Attend Health & Safety and staff meetings as required.
• Attend training and workshops recommended by Store Manager.
• Maximize KPIs (Sales/ GP/ NP/ CSI/ AR/ CT&TT).
• Demonstrate Boyd’s Core Values: Own it, Win as one, Look ahead.
• Create estimates in Audatex and Mitchell estimating systems following guidelines.

Skills

Customer service

Communication

Multi-tasking

Education

High School Diploma

Tools

Progi Calendar

Google Calendar

ASE

Job description

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure ASE is updated efficiently and accurately with pertinent details from every customer interaction
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the Assured KPI’s by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)
• Uphold Boyd’s Core Values : Own it, Win as one, Look ahead
• Consistently demonstrates actions and behaviors supporting our “10 Promise”
• Creating estimates in Audatex and Mitchell estimating systems following the latest guidelines and OEM repair procedures

Minimum Education and/or Experience Required for the Job

• High School Diploma or equivalent
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience

Required Knowledge, Skills, & Abilities

• Scheduling Tool: Progi Calendar, Google Calendars
• Management information Systems: ASE
• Rental Management: ASE

Other Requirements Travel, physical requirements, etc.

Effectively work in a fast-paced environment, demonstrating multi-tasking ability while working under pressure

Compensation

$65, 000 - $70,000 per year

Compensation is commensurate with skill, education and experience.

Your Success is Our Priority

We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Boyd Autobody & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.