Maintenance Coordinator

Shannex Incorporated; Bedford; On-site; CAD 52,000 - 75,000; Full time

Job summary

Assured Automotive is seeking an Estimator to deliver exceptional customer experience while coordinating repair needs and communicating with customers and insurers. The estimator documents repairs and parts in the damage appraisal and supports KPI achievement across the repair facility.

The role requires updating ASE with interactions, guiding customers through the process, and ensuring compliance with insurance and WOW procedures. Training and teamwork are emphasized.

Qualifications

• High school diploma or equivalent is required.
• Basic computer skills are required.
• Experience with DRP processes is preferred (1 year).

Responsibilities

• Update ASE with details from every customer interaction.
• Provide accurate, timely information and guide customers through repair.
• Ensure compliance with insurance requirements and WOW procedures.
• Coordinate communication between customer, team, and insurance.
• Attend production walks and support team members as needed.
• Create estimates in Audatex and Mitchell per guidelines.

Skills

Progi Calendar

Google Calendar

Education

High School Diploma or equivalent

Tools

ASE

Job description

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure ASE is updated efficiently and accurately with pertinent details from every customer interaction
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the Assured KPI’s by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)
• Uphold Boyd’s Core Values : Own it, Win as one, Look ahead
• Consistently demonstrates actions and behaviors supporting our “10 Promise”
• Creating estimates in Audatex and Mitchell estimating systems following the latest guidelines and OEM repair procedures

Minimum Education and/or Experience Required for the Job

• High School Diploma or equivalent
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience

Required Knowledge, Skills, & Abilities

• Scheduling Tool: Progi Calendar, Google Calendars
• Management information Systems: ASE
• Rental Management: ASE

Other Requirements Travel, physical requirements, etc.

Effectively work in a fast-paced environment, demonstrating multi-tasking ability while working under pressure

#AAEST

Compensation:

$52,000 - $75,000 per year

Compensation is commensurate with skill, education and experience.

Your Success is Our Priority

We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Assured Automotive

is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement:

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.