Auto Body Estimator (103rd Ave)

The Boyd Group Inc.; Edmonton; On-site; CAD 67,000 - 81,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental & vision benefits

RRSP with company match

Vacation time

Career growth opportunities

Ongoing training

Professional atmosphere

Voluntary daily pay

Job summary

Boyd Autobody & Glass in Edmonton is seeking an Estimator to provide an exceptional customer experience by creating accurate damage appraisals and coordinating repairs with customers and insurance companies.

You will document repairs, update stakeholders, and work with the team to achieve KPIs while upholding Boyd's standards and procedures in a fast-paced collision repair environment.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year of experience preferred.
• Familiarity with collision repair processes and estimating software.

Responsibilities

• Prepare accurate damage appraisals and repair estimates.
• Coordinate repair needs and communicate with customers and insurers.
• Guide customers through the repair process and maintain KPI targets.
• Support team during daily operations and training sessions.

Skills

Customer service

Communication

Multi-tasking

Team collaboration

Education

High School Diploma or equivalent

Tools

Mitchell

Audatex

Alldata

APU

Progi

Job description

Company: Boyd Autobody Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At Boyd Autobody & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Benefits That Drive Your Success Boyd Autobody offers comprehensive benefits as an industry leader, including:

• Competitive Pay
• Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
• RRSP with company match
• Annual Paid Vacation Time Off
• Career Growth Opportunities
• Ongoing Training
• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
• Voluntary Daily Pay option available

Job Summary

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure ASE is updated efficiently and accurately with pertinent details from every customer interaction
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the Assured KPI’s by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)
• Uphold Boyd's Core Values : Own it, Win as one, Look ahead Consistently demonstrates actions and behaviors supporting our 10 Promise Creating estimates in Audatex and Mitchell estimating systems following the latest guidelines and OEM repair procedures

Minimum Education and/or Experience Required for the Job

High School Diploma or equivalent Basic Computer Skills Compliance for DRP’s Minimum of 1-year experience Required Knowledge, Skills, & Abilities Scheduling Tool: Progi Calendar, Google Calendars Management information Systems: ASE Rental Management: ASE Basic Knowledge: Mitchell, Audatex, Alldata, APU, Progi, Car-Part Other Requirements Travel, physical requirements, etc. Effectively work in a fast-paced environment, demonstrating multi-tasking ability while working under pressure.

Compensation Details

Compensation: $74,000 per year Compensation is commensurate with skill, education and experience. Your Success is Our Priority We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Boyd Autobody & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace.

All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. At The Boyd Group, we put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.