Casualty Claims Specialist

Aviva Canada Inc.; Calgary; On-site; CAD 55,000 - 104,000; Full time

Job summary

An established industry player is seeking a passionate Casualty Specialist to join their dynamic team. This role focuses on investigating, evaluating, negotiating, and settling moderate complexity casualty claims, ensuring excellent customer service and strategic indemnity management. The ideal candidate will thrive in a hybrid work culture, embracing new challenges while mentoring colleagues. With a compelling rewards package and a commitment to diversity and inclusion, this position offers a unique opportunity to make a significant impact in the insurance sector. If you have a strong background in casualty claims and a desire to grow in a supportive environment, this is the perfect role for you.

Benefits

Annual bonus eligibility

Retirement savings plan

Health benefits

Personal wellness programs

Volunteer opportunities

Competitive vacation package

Option to purchase extra days off

Corporate wellness programs

Qualifications

• 5+ years of experience handling Casualty claims.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Investigate, evaluate, and settle Casualty claims.
• Manage communication with customers and stakeholders.

Skills

Casualty claims handling

Written communication

Oral communication

Organizational skills

Adaptability

Team collaboration

Education

University degree

CIP or working towards CIP

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Do you have a genuine passion for looking after customers? Are you an experienced casualty claims advisor who wants to be a part of an industry leading, dynamic team? We are recruiting for a Casualty Specialist to join our West Protect (Casualty) team.

The Casualty Specialist role is to investigate, evaluate, negotiate, and settle moderate complexity casualty claims in accordance with Aviva's procedures and philosophy. We have a strong focus on strategic indemnity and expense management, in addition to excellent customer service.

The successful candidate will thrive within a high-performance hybrid work culture, readily accept new challenges, and continually improve their knowledge and skills. The successful candidate will also serve as a mentor to their colleagues while displaying a strong technical ability.

Aviva recognizes the importance of being flexible and the benefits of being together; this role will be hybrid – the best of both worlds.

Come join our team!

What you'll do:

1. Interpret and confirm insurance coverage
2. Investigate, evaluate, and settle Casualty claims with claimants or their representatives
3. Direct and manage file investigations and if required instruct IAs as needed
4. Ensure file reserves are timely and accurate
5. Proactively manage communication with our customers and stakeholders
6. Clearly document and summarize file activity
7. Understand and support Aviva’s claim procedures and guidelines
8. Regular and proactive reviews of file strategy plans

What you'll bring:

1. 5+ years of experience handling Casualty claims
2. University degree or equivalent
3. CIP or working towards CIP
4. Ability to work independently and effectively in a fast-paced environment
5. Strong working knowledge of Personal and Commercial liability claims
6. Exceptional written and oral communication skills
7. Well-developed organizational skills
8. Adaptability, flexibility and integrity
9. Committed team player with a positive outlook and sense of humor
10. Able to work in a hybrid work environment

What You’ll Get:

The salary band for this position ranges from $55,600 - $103,200. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Competitive vacation package with the option to purchase 5 extra days off per year.

Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion.

Corporate wellness programs to support our employees’ physical and mental health.

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

Education Required

CIP
Exp. equivalent to University/College
University Degree