Casualty Claims Examiner

QBE North America; Toronto; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Casualty Claims Examiner to join their diverse claims team in Toronto. This role offers an exciting opportunity to handle a variety of business lines, including Casualty and Property claims. You will be responsible for investigating and resolving claims efficiently while ensuring compliance with company policies. The ideal candidate will possess strong analytical and negotiation skills, along with a passion for delivering excellent service to clients and brokers. Join a forward-thinking company that values diversity and inclusivity, and contribute to a resilient future.

Benefits

Flexibility

Wellbeing Initiatives

Tailored Benefits

Diversity and Inclusion Programs

Qualifications

• Experience in handling Casualty Claims (CGL Claims) is required.
• Knowledge of compliance, regulatory, and statutory requirements.
• Excellent communication and presentation skills.

Responsibilities

• Investigate, manage, and resolve claims efficiently.
• Ensure adherence to SLAs and authority limits.
• Manage disputed claims and settle claims economically.

Skills

Casualty Claims Handling

Coaching and Mentoring

Compliance Knowledge

Investigative Skills

Analytical Skills

Negotiation Skills

Communication Skills

Relationship Management

MS Office Proficiency

Job description

Join to apply for the Casualty Claims Examiner role at QBE North America.

This is a great opportunity to join our dynamic and diverse claims team in Toronto handling a wide range of business lines, including Casualty (Non-Auto), Property, Motor, Professional Indemnity, and Cyber.

Primary Details:

• Time Type: Full time
• Worker Type: Employee

Your New Role:

• Investigate, manage, and resolve claims efficiently and in a timely manner.
• Ensure adherence to SLAs and authority limits while managing claims.
• Support the implementation of the Claims strategy to enable delivery of overall business targets.
• Identify and investigate coverage issues to ensure that the company’s liability is in line with its contractual commitments.
• Reserve accurately to ensure that the Company’s liability is always clear.
• Respond proactively to messages, advice, and correspondence within agreed timeframes to provide a professional service to brokers and clients.
• Manage estimates and billings from clients’ service providers and brokers, resolving discrepancies.
• Interact regularly with key stakeholders including customers, brokers, and internal partners.
• Manage disputed Claims and other material Claims issues to resolve and settle claims economically.

About you:

• Experience in handling Casualty Claims (CGL Claims) is required; some experience in Property claims is an asset.
• Coaching and mentoring skills.
• Knowledge of compliance, regulatory, and statutory requirements.
• Organizational, investigative, analytical, and negotiation skills.
• Ability to make balanced and impartial judgments.
• Excellent communication and presentation skills.
• Relationship Management skills.
• Proficiency in MS Office applications and strong IT skills.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best. We offer flexibility, wellbeing initiatives, and benefits tailored to your life stage. Our culture supports our people, underpinned by our QBE DNA. We are committed to building a fair and inclusive workplace, embracing diversity, and supporting accessibility and sustainability initiatives.

If you are passionate about contributing to QBE’s vision of a resilient future, apply now by submitting your CV and relevant documents. Our Talent Acquisition team will contact you if you meet the role requirements.