Casualty Claims Examiner | Toronto, CA

QBE Insurance; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Casualty Claims Examiner to join their dynamic claims team in Toronto. This exciting role involves investigating, managing, and resolving a variety of claims, ensuring compliance with service level agreements and authority limits. The ideal candidate will have a strong background in Casualty Claims, excellent communication skills, and the ability to make balanced judgments. Join a forward-thinking organization that values flexibility and supports its employees through various wellbeing initiatives. If you are passionate about making a positive impact and contributing to a resilient future, this opportunity is for you!

Qualifications

• Experience in handling Casualty Claims (CGL Claims) is essential.
• Coaching, mentoring, and strong communication skills are required.

Responsibilities

• Investigate, manage, and resolve claims efficiently and in a timely manner.
• Ensure adherence to SLAs and authority limits while managing claims.
• Support the implementation of the Claims strategy to meet business targets.

Skills

Analytical Thinking

Claims Settlement

Communication

Critical Thinking

Customer Value Management

Data Privacy

Decision Making

Insurance Claims Processing

Intentional Collaboration

Managing Performance

Problem Solving

Risk Management

Sound Judgment

Stakeholder Management

Standards Compliance

Tools

MS Office

Job description

Primary Details
Time Type: Full time

Worker Type: Employee

Casualty Claims Examiner

The Opportunity:
This is a great opportunity to join our dynamic and diverse claims team in Toronto handling a wide range of business lines, including Casualty (Non-Auto), Property, Motor, Professional Indemnity and Cyber.

In this role, you will be expected to demonstrate technical expertise, ideally across more than one of our lines of business. Your key responsibilities will include investigating, managing, and resolving claims in an accurate, pro-active manner, ensuring compliance with SLAs and agreed authority levels.

Your New Role:

• Investigate, manage, and resolve claims efficiently and in a timely manner.
• Ensure adherence to SLAs and authority limits while managing claims.
• Support the implementation of the Claims strategy to enable delivery of overall business targets.
• Identify and investigate coverage issues to ensure that the company's liability is in line with its contractual commitments.
• Reserve accurately to ensure that the Company's liability is always clear.
• Ensure that messages, advice, and correspondence are responded to pro-actively and within agreed timeframes to provide a professional service to brokers and clients.
• Proactively manage estimates and billings calculated by client's service providers and brokers, resolving any discrepancies.
• Regular interactions with key stakeholders including our customers, brokers, and internal partners.
• Manage disputed Claims and other material Claims issues in order to resolve and settle claims on an economic basis.

About you:

• Experience in handling Casualty Claims (CGL Claims) is a requirement; some experience in handling Property claims would be an asset.
• Coaching and mentoring skills.
• Current knowledge of compliance, regulatory, and statutory requirements.
• Organisational, investigative, analytical, and negotiation skills.
• Ability to make balanced and impartial judgements.
• Excellent communication and presentation skills.
• Relationship Management skills.
• Able to use MS Office applications and strong IT skills.

Why QBE?
At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best. It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people.

What next?
If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the apply button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment - what if it was yours too? APPLY NOW and let's make it happen!

Skills:
Analytical Thinking, Claims Settlement, Communication, Critical Thinking, Customer Value Management, Data Privacy, Decision Making, Insurance Claims Processing, Intentional Collaboration, Managing Performance, Problem Solving, Risk Management, Sound Judgment, Stakeholder Management, Standards Compliance.

Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.