Licensing Coordinator

Inclusionregina; Regina; Hybrid; CAD 54,000 - 68,000; Full time

Job summary

City of Regina is seeking a Licensing Coordinator to deliver invoicing, licensing, collections and enforcement services. You will supervise staff, coordinate workflows, and collaborate with internal teams, external partners, and the public to ensure bylaws and service standards are met.

The role supports policy implementation, operational improvements, budgeting, and staff development within Licensing and Parking Services. Strong leadership and communication are essential.

Qualifications

• University degree or diploma in a related field as listed.
• 1–3 years supervisory experience.
• 3–5 years in customer service or enforcement.
• 3–5 years with computerized information management systems.
• Strong leadership, coaching, communication, and organizational skills.
• Independent work style with good judgment.

Responsibilities

• Coordinate billing, licensing, collections and enforcement services.
• Supervise day-to-day operations of invoicing, licensing and bylaw staff.
• Develop and implement policies and process improvements for licensing.
• Monitor service delivery with internal/external stakeholders.
• Plan daily workflows and organize resources for effective service.
• Lead projects and respond to escalated customer inquiries.

Skills

Leadership

Communication

Organizational skills

People management

Problem solving

Education

University degree in Business Administration or Criminal Justice

Two year diploma in Business Administration or related field

Tools

Computerized information management systems

Job description

Hourly Salary: $39.44- $49.32 (2024 Rates)

Date Posted: September 3, 2026

Closing Date: September 17, 2026

Land Acknowledgement

We are proud to reside on Treaty 4 Territory and the traditional lands of the Cree, Saulteaux, Dakota, Nakota, Lakota, and Métis Nation, honoring and respecting these Nations and ancestors of this territory and grateful to be here. Regina is committed to building trust and creating true partnerships with Indigenous peoples.

Equity, Diversity & Inclusion

The City of Regina is an equal opportunities employer dedicated to fostering a respectful, collaborative, inclusive, and barrier-free workplace, allowing everyone to achieve their full potential. We value diversity as a key to our success and encourage all qualified candidates, including Indigenous peoples, people of colour, 2SLGBTQIAP+ individuals of all genders, people of disabilities, and members of equity-deserving communities, to apply.

The City of Regina is committed to ensure accessible and accommodating processes during the application and selection phases. If you need accommodation at any point during the recruitment process, please inform our Talent teamand we'll collaborate with you to address your requirements.

Position Summary

Reporting to the Manager, Licensing and Parking Services, the Licensing Coordinator is responsible for effectively and efficiently coordinating the delivery of invoicing, licensing, collections, and enforcement services within the Licensing and Parking Services Branch. The position coordinates staff activities, oversees operational workflows, and responds to complex customer inquiries and escalated issues related to licensing and enforcement services, including programs related to animal licensing and community safety.

The Licensing Coordinator supports the development and implementation of policies, procedures, operational improvements, and service delivery initiatives. The role works closely with internal stakeholders, contractors, external organizations, and the public to ensure the effective delivery of licensing and enforcement services in accordance with City bylaws, policies, and service standards.

This position provides leadership and guidance to staff, supports employee development and performance management, and contributes to operational planning, budgeting, labour relations, and branch projects.

Key Duties & Responsibilities

• Participate in the development and implementation of short- and long-range plans for the effective delivery of billing, licensing, collection, and enforcement services.
• Develop, recommend, coordinate, and implement policies, procedures, and process improvements associated with the delivery of licensing and enforcement services.
• Provide supervision for the day-to-day operations of staff involved in invoicing, collections, license issuance, and bylaw enforcement activities.
• Coordinate with internal and external stakeholders and monitor the delivery of licensing and enforcement programs, including those supporting animal licensing and related enforcement services, identifying and resolving operational issues to support effective service outcomes.
• Plan and organize daily workflows, establish priorities, and coordinate resources to ensure effective service delivery.
• Lead and participate in projects related to the licensing area.
• Respond to complex and escalated customer inquiries and concerns related to licensing, invoicing, collections, bylaw compliance, enforcement activities, and payment issues.
• Establish and maintain effective relationships with customers, contractors, community partners, and City departments.
• Coordinate with internal and external stakeholders involved in the delivery of licensing and enforcement services to support effective service outcomes.
• Monitor the delivery of contracted services related to the licensing area and communicate with service providers regarding operational matters, service concerns, and service improvements.
• Support recruitment, employee development, performance management, and training activities.
• Assist with budgeting, expenditure monitoring, and operational planning for the assigned area.
• Support labour relations activities and assist in the resolution of workplace issues within the assigned level of responsibility.
• Perform related duties as required.

Key Qualifications

• University degree in Business Administration, Criminal Justice, or another related discipline; or a two (2) year diploma in Business Administration, Bylaw Enforcement, Criminal Justice, or a related field from a recognized post-secondary institution.
• One (1) to three (3) years of related experience in a progressively responsible supervisory position.
• Three (3) to five (5) years of experience in a front-line customer service and/or enforcement environment.
• Three (3) to five (5) years of experience with computerized information management systems.
• Thorough knowledge of the principles of organization, supervision, and administration, including workflow planning, employee development, training, and performance management.
• Knowledge of computerized information management systems, preferably in a licensing and enforcement environment.
• Knowledge of statutes, regulations, and bylaws governing the business area.
• Ability to improve work processes through the effective application of technology.
• Strong leadership, coaching, communication, and organizational skills.
• Ability to motivate and lead staff, establish priorities, and coordinate operational activities.
• Ability to communicate effectively with internal and external stakeholders and build positive working relationships.
• Ability to work independently, exercise sound judgement, and make decisions in accordance with established policies and procedures.

Working/Other Conditions

• Work is primarily performed in an office environment.
• Frequent interaction with customers, business owners, stakeholders, and City staff.
• Regularly responds to complex, sensitive, and escalated customer concerns.
• Requires the ability to manage competing priorities and deadlines in a fast-paced environment.
• May be required to attend meetings or respond to operational issues outside of regular business hours as needed.

Additional Requirements:

• Successful candidates may be required to provide a satisfactory criminal record check per the City of Regina's Criminal Record Check Policy.
• Proof of education is required.
• Additional assessments may be conducted to evaluate competencies, skills, and knowledge.

At City of Regina, we offer competitive compensation, health and wellness benefits, and growth through educational support and in-house courses.