Casual Guest Services Representative

KF Aerospace; Kelowna; On-site; CAD 26,000 - 32,000; Part time

Job summary

KF Aerospace Centre for Excellence Association in Kelowna, BC, is seeking a Guest Services Representative to deliver friendly, high-quality service to visitors, staff, and the public. You will welcome guests, explain exhibits, assist with event spaces, process payments, and support merchandise displays while maintaining a positive, can-do attitude in a fast-paced environment.

The role requires high school completion and prior customer service experience, with weekend availability and flexible

Qualifications

• Completion of High School.
• Prior customer service experience.
• Strong organizational skills and ability to work under pressure.
• Ability to maintain positive customer service.
• Knowledge of MS Office, POS or DOS programs is an asset.
• Ability to work and communicate well with a team.
• Flexible hours including weekend shift.

Responsibilities

• Provides a warm welcome to the visitors entering the Centre for Excellence.
• Provides visitors an inclusive experience that is up to the CFE standards.
• Explains the purpose of the Centre and outline the different exhibits to the visitors.
• Provides guidance to the visitors as they walk through the exhibits.
• Answers questions, make recommendations as to how the visitors can best experience the whole exhibit.
• Processes credit card payments and maintains the cash float.
• Responsible for stocking and maintaining our merchandise display, providing sales support and keeping records of inventory data.
• Assists with the organization of company events.
• Answers and redirect inquiries around event space booking inquiries.

Skills

Customer service

Teamwork

Organization

Communication

Education

High School Diploma

Tools

MS Office

POS systems

DOS programs

Job description

The KF Aerospace Centre for Excellence Association was established in 2022 to perpetuate the legacy of KF Aerospace and its founder, Barry Lapointe. Designed to celebrate aviation history, promote aviation excellence, and advance participation in aerospace by way of education, advocacy, and other community-based activities, it operates on a not-for-profit basis. The KF Centre for Excellence is an impressive one-of-a-kind aviation exhibit that showcases the aerospace industry in the Okanagan Valley as well as hosting events and conferences with a connection to the aviation community.

To learn more visit : www.KFCentre.ca

JOB OVERVIEW

Do you provide great customer service and have experience working in retail, or the food and beverage industry? Bring these skills and come work for us as a Guest Services Representative!

The Guest Services Representative is the first point of contact to both our internal and external customers. They will be responsible to provide a high level of Customer Service to our visitors, staff and the public.

DUTIES AND RESPONSIBILITIES

• Provides a warm welcome to the visitors entering the Centre for Excellence
• Provides visitors an inclusive experience that is up to the CFE standards.
• Explains the purpose of the Centre and outline the different exhibits to the visitors
• Provides guidance to the visitors as they walk through the exhibits
• Answers questions, make recommendations as to how the visitors can best experience the whole exhibit
• Processes credit card payments and maintains the cash float
• Responsible for stocking and maintaining our merchandise display, providing sales support and keeping records of inventory data
• Assists with the organization of company events
• Answers and redirect inquiries around event space booking inquiries

HOURS OF WORK

This role is a casual position and therefore is not eligible to company's benefits.

This position will typically be reporting for 2-3 days or 16-20 hours per week. Working hours are within 9am to 5pm, between Tuesday - Saturday. Hours will not be guaranteed and will be dependent on business needs. Additional hours may be required during the peak summer season.

REQUIREMENTS

• Completion of High School
• Prior customer service experience
• Strong organizational skills and ability to work under pressure
• Ability to maintain positive customer service
• Knowledge of MS Office, Point of Sale (POS) systems or DOS programs an asset
• Ability to work and communicate well with a team
• May need to cover in the other roles as required
• Pre knowledge of Aviation is not required, however interest in Aviation is a plus.
• Must be able to work flexible hours including weekend shift work

SALARY

The wage band is CFE Salary Band 3, $18.75 to $23.28 per hour. The expertise and technical skill level of the candidate is assessed during the selection process for placement within the band.