Recreation Experience Representative

Ferguslea-Properties-Limite; Ottawa; On-site; CAD 25,000 - 26,000; Part time

Benefits offered by this job

Health/ Wellness initiatives

Employee Assistance Program

Recreation centre access

Educational Support programs

Paid training & development

Free parking

Career advancement opportunities

Job summary

Ferguslea Properties is seeking a friendly Part-time Recreation Experience Representative for our Recreation Centre in Ottawa. You will greet guests, answer questions, and help create a memorable, positive visit while keeping the facility in top condition.

Evening and weekend availability is required. Responsibilities include responding to inquiries, leading tours, tracking attendance, enforcing rules, handling registrations, and ensuring safety.

Qualifications

• 1-2 years of customer service experience.
• Post-secondary education in Recreation, Fitness and Health would be an asset.
• Demonstrated interpersonal and diplomacy skills.
• Excellent verbal and written communications skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Enthusiasm and passion for recreation & leisure with a focus on customer service.
• First Aid and CPR certification.
• Criminal Background Check is required.

Responsibilities

• Respond to inquiries and questions in line with the Accora Village customer service promise.
• Complete tours, record participation/attendance, and maintain checklists.
• Maintain a professional appearance and wear the designated uniform on duty.
• Assist in facility cleaning and upkeep; ensure a clean environment for customers.
• Coordinate equipment setup for sports programs.
• Ensure equipment and facilities are safe; report hazards to management.
• Initiate emergency procedures, including first aid and incident reporting.
• Receive and respond to feedback from customers and staff.
• Create an inviting environment for program participants and guests.
• Enforce rules and respond to questions via in-person, phone, or email.
• Administer payments, registrations, and contracts.
• Be available for mornings, afternoons, evenings, and weekends shifts.
• Attend meetings, training, and planning sessions as required.
• Perform other duties as requested to support the team.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Time management

Flexibility

First Aid CPR

Criminal background check

Office software

Education

Post-secondary education in Recreation, Fitness and Health

Tools

Office software

Job description

• Pay or shift range: $17.95 CAD to $18 CAD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, qualifications and other job-related reasons.

Description

We’re looking for enthusiastic, friendly team members to be the first point of contact at our Recreation Centre. As a part-time Recreation Experience Representative, you’ll welcome guests of all ages, answer questions, and help create a fun, positive experience for everyone who walks through our doors. You’ll also take pride in keeping our facility looking its best while making sure every visit feels memorable.

This is a Part-time role. This role is requiring evening and weekend availability.

RESPONSIBILITES:

• Responding to inquiries and questions in accordance with the Accora Village customer service promise.
• Completing tours, accurately recording participation/attendance of all activities, and completing weekly and daily task checklists as required.
• Maintaining a professional appearance while always wearing the designated uniform while on duty.
• Assisting in the maintenance and cleanliness of the facility and all its spaces and equipment, as outlined by the supervisor. Proactively supporting in providing a clean facility for customers.
• Coordinating the set-up of equipment for sports programs.
• Ensuring program equipment and facilities are safe for use and reporting known and potential hazards to the management for immediate action.
• Initiating emergency response procedures, including first aid and incident reporting as required.
• Receiving and responding to feedback from the customers and staff.
• Interacting with and creating an inviting environment by welcoming program participants, facility members, and guests.
• Enforcing rules and responding to customer questions and feedback in a timely manner, in person, via telephone and/or email.
• Administering payments, program registrations, and contracts.
• Must be available to work a variety of shifts including mornings, afternoon, evenings and weekends.
• Attending team meetings, training sessions and planning sessions as required.
• Openly performing other duties as requested, contributing to a strong team environment.

SKILLS AND KNOWLEDGE

• 1-2 years of previous customer service experience
• Post-secondary education in Recreation, Fitness and Health or other related field of study would be considered an asset
• Demonstrated interpersonal and diplomacy skills
• Excellent verbal and written communications skills
• Ability to multi-task, prioritize, and manage time effectively
• Enthusiasm and passion for recreation & leisure with a focus on customer service
• Demonstrated creative problem solving and ability to maintain a high level of leadership skills
• Flexible and highly organized with superior conflict resolution skills
• First Aid and CPR certification
• As a condition of employment- must provide a valid and clean Criminal Background Check.
• Ability to use standard office software applications

WORKING CONDITIONS:

• Extended periods at a computer may be required at times.
• The job description implies the performance of repetitive tasks.
• Must be available to work a variety of shifts including days, evenings, and weekends.
• Occasional lifting and carrying office supplies or equipment may be required.
• Scheduling will be dependent on operational needs, and consistent shifts are not guaranteed.
• Physical effort is medium, must possess the ability to lift a minimum of 40lbs.

When you join Ferguslea Properties in this role, you gain access to:

• Health/ Wellness initiatives
• Employee Assistance Program
• Use of our recreation centre, fitness amenities, and related programming
• Community Involvement & philanthropy opportunities
• Educational Support programs
• Regular Employee engagement opportunities
• Free parking
• Room for advancement & internal promotions
• Paid training & development opportunities