Casual Food Service Attendant

Cambrian College; Winnipeg; On-site; CAD 21,000 - 26,000; Full time

Job summary

Cambrian College is seeking a Food Service Attendant to support front-line food & beverage operations. The role involves serving customers, taking orders, handling payments, and coordinating with the kitchen and bartenders to ensure timely service in a busy setting.

Responsibilities include station setup, seasonal menu briefing with guests, managing reservations, and helping maintain a welcoming, diverse dining environment.

Qualifications

• Six months previous service/serving experience in the food service/hospitality industry.
• Six months’ work experience as a bartender or preparing a variety of beverages.
• Core competencies: quality results, adaptability/managing change, communication, customer service, decision making and problem solving, integrity and building trust, teamwork and cooperation and valuing diversity.

Responsibilities

• Prepare and set up cutlery, glassware, napkins, linens, equipment, utensils and food serving stations as required.
• Provide professional food service to customers based on customer requirements.
• Prepare drink orders for server as required.
• Monitor customer alcoholic beverage intake and behavior.
• Provide billing and accept and process payment for orders as required.
• Enter orders in the point of sale system and print receipts for bartender/kitchen or Table Games Inspector as required.
• Greet customers entering the restaurant and seat them.
• Review the menu, daily specials and buffet menu with customers, answer questions as required.
• Check for any reservations to ensure tables are set accordingly, prior to the reservation time.
• Advise the kitchen of large tables, incoming reservations, sold out items, etc.
• Answer telephones, take reservations and provide assistance to general inquiries as required
• Effectively work the line to manage seating in restaurant and provide customer satisfaction.
• Report any maintenance issues to supervising manager immediately.
• Service of MPR functions as assigned.
• Encourage a climate that supports diversity.

Skills

Customer service

Cash handling

Bilingual French/English

Hospitality experience

Education

Food service training

Job description

Reporting to the Floor Manager, Events, the Food Service Attendant is responsible for maintaining a high level of knowledge regarding Food & Beverage operations & products, and providing timely fulfillment and relief to a range of front-line Food & Beverage positions, depending on operational requirements. The incumbent will provide exceptional customer service at all times.

• Prepare and set up cutlery, glassware, napkins, linens, equipment, utensils and food serving stations as required.
• Provide professional food service to customers based on customer requirements.
• Prepare drink orders for server as required.
• Monitor customer alcoholic beverage intake and behavior.
• Provide billing and accept and process payment for orders as required.
• Reset the room for the next function/meeting and put away extra tables and chairs into storage area.
• Take beverage and/or food orders.
• Enter orders in the point of sale system and print receipts for bartender/kitchen or Table Games Inspector as required.
• Complete daily opening or closing duties as required.
• Greet customers entering the restaurant and seat them.
• Review the menu, daily specials and buffet menu with customers, answer questions as required.
• Check for any reservations to ensure tables are set accordingly, prior to the reservation time.
• Advise the kitchen of large tables, incoming reservations, sold out items, etc.
• Answer telephones, take reservations and provide assistance to general inquiries as required
• Effectively work the line to manage seating in restaurant and provide customer satisfaction.
• Report any maintenance issues to supervising manager immediately.
• Service of MPR functions as assigned.
• Encourage a climate that supports diversity.

• Performs other duties as assigned.

• Six (6) months previous service/serving experience in the food service/hospitality industry.
• A minimum of six (6) months’ work experience as a bartender or preparing a variety of beverages.
• The core competencies for this position include achieving quality results, adaptability/managing change, communication, customer service, decision making and problem solving, integrity and building trust, teamwork and cooperation and valuing diversity. These competencies are deemed important for the success of the position and organization.

• Bilingual (French/English) language skills.
• Training in customer service, service etiquette, and wine education.
• Previous cash handling experience.

**Testing may form part of the screening/selection process. Employment Equity will be a factor in the recruitment process. Circumstances may arise where the bulletin may need to be withdrawn or the number of positions may need to be increased depending on the Collective Agreement.