Casino Guest Services Associate

Niagara Casinos; Niagara Falls; On-site; CAD 27,000 - 38,000; Full time

Job summary

Niagara Casinos is hiring a Casino Guest Services Associate on a fixed term basis in Niagara Falls, Ontario. The role focuses on precise cash handling, ticket and chip transactions, rewards enrollment, and guest assistance across events and promotions.

You will balance cash and maintain confidentiality in a highly regulated environment. The position requires high school diploma, 1+ year cash handling, and exceptional organizational skills.

Qualifications

• Experience counting and balancing money
• Customer service experience preferred
• Ability to work in a fast-paced environment with accuracy

Responsibilities

• Handle cash transactions, exchange currency, sell and redeem tickets/chips
• Balance all transactions and floats accurately
• Enroll guests into rewards program and manage PINs
• Assist with show tickets and hotel reservations, promotions and events
• Maintain guest records with confidentiality in a regulated setting

Skills

Cash handling

Customer service

Attention to detail

Problem solving

Communication

Education

High school diploma

Tools

POS systems

Job description

Fixed Term (Fixed Term)There are some GREAT PEOPLE out there... we should know we hire them!IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:https://www.myworkday.com/mohegan/d/inst/1$9925/9925$13428.htmldCASINO GUEST SERVICES ASSOCIATEContract$23.49Application Deadline: September 20, 2026Are you task oriented with a proven ability to maintain a high level of accuracy while working in a fast-paced environment? Are exceptional organizational, analytical and problem-solving skills the keys to your success? If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you.The job involves:Handling cash transactions, exchanging currency/chips, selling and redeeming tickets and chips, redeeming coupons, processing jackpots and cash advancesStrict adherence to all AML (Anti-Money Laundering) requirements as mandated by FINTRAC.Balancing all transactions and floats in a timely and efficient mannerEnrolling guests into our rewards program, re-printing cards, re-setting PIN numbers and providing comps to players based on playLoading and redeeming offers, booking show tickets and hotel rooms.Acting as an ambassador, engaging guests to increase awareness and participation in casino events.Greeting buses and assist with packaging of promotional prizing and display set up as required.Perform the functions of: Registration and/or Scorekeeper for slot and table tournaments, or promotions as required.Ensuring Patron records are kept up to date while maintaining strict confidentialityWorking in a highly regulated environment, ensuring strict adherence to variance, compliance and workplace policies, and AGCO directivesStanding for long periods of time and occasionally lifting up to 24 lbsBuilds company reputation through earning trust and loyalty of guests. Shares knowledge of all activities and promotions occurring at our casino propertiesAbility to multitask and work with various systems at the same timeWorking independently and as one team that supports and helps one anotherFlexibility to support a 24/7 operationThe ideal candidate has:High school diploma or equivalentExperience counting and balancing large sums of moneyMinimum 1 year cash handling experienceProven mathematical skills with strong attention to detail and accuracyExceptional organizational, multitasking, and problem solving skillsCustomer Service experienceWe confirm that we do not use AI in screening of applicants, and this position is an existing vacancyWe thank all applicants for their interest, however, only those selected for an interview will be contactedNiagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos