Caseworker - 12-Month Contract

MWI Animal Health; Canada; On-site; CAD 42,000 - 54,000; Full time

Job summary

AmerisourceBergen, via Innomar Strategies in Canada, is seeking a Caseworker for a 12-month contract to support reimbursement and patient services. The role focuses on timely handling of coverage-related requests within customer operations and patient support workflows.

Responsibilities include coordinating documentation, advancing cases, resolving routine issues, maintaining case records, monitoring trends, and collaborating with internal and external stakeholders to ensure access to care.

Qualifications

• High School Diploma/GED or equivalent experience required.
• 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required.
• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred.

Responsibilities

• Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.
• Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.
• Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.
• Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.
• Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.
• Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution.
• Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services.

Education

High School Diploma/GED or equivalent experience

Job description

# ****Ce que vous ferez****This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail. * Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.* Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.* Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.* Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.* Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.* Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution.* Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services.**Education:** * High School Diploma/GED or equivalent experience required. **Work Experience:** * 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required. **Certifications:** * Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred.**Ce qu’AmerisourceBergen offre** Nous offrons une rémunération globale concurrentielle. Notre engagement envers nos associés comprend l’offre de programmes d’avantages sociaux complets, diversifiés et conçus pour répondre aux divers besoins de l’ensemble de nos associés. Grâce à notre présence mondiale et nos diverses unités commerciales, nous avons une approche équilibrée des avantages que nous offrons. De nombreux avantages sociaux sont payés par l’entreprise, tandis que d’autres sont offerts par les cotisations des associés. Les offres d’avantages sociaux spécifiques peuvent varier selon l’emplacement, le poste ou l’unité d’affaires.Temps Plein**Égalité d’accès à l’emploi**AmerisourceBergen s'engage à offrir des possibilités d'accès à l'emploi égales sans égard à l’origine ethnique, à la couleur, à la religion, au sexe, à l’orientation sexuelle, à l’identité de sexe, aux renseignements génétiques, à la nationalité, à l'âge, aux handicaps, au statut de vétéran ou à l’adhésion à toute autre classe protégée par la loi fédérale, d’État ou locale.# **Politique sur l’accessibilité***AmerisourceBergen a adopté des pratiques d’emploi justes et accessibles.* Sur demande, AmerisourceBergen offrira des mesures d’adaptation aux personnes handicapées durant les processus de recrutement, d’évaluation et d’embauche et tout au long de leur emploi.This posting is intended to fill an existing vacancy for our Caseworker - 12-Month Contract role.