Gestionnaire de Cas, Bilingue / Bilingual Caseworker

AmerisourceBergen; Ontario; Hybrid; CAD 40,000 - 80,000; Full time

Job summary

Join an innovative company dedicated to improving health outcomes for people and animals. As a Caseworker, you'll manage projects, provide vital telephone support, and ensure compliance with case-management protocols. This role offers the opportunity to engage with healthcare professionals while contributing to meaningful patient programs. The organization values inclusivity and provides a supportive environment that encourages personal and professional growth. If you're passionate about making a difference in healthcare, this could be the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Care

Paid Parental Leave

Professional Development Resources

Mentorship Programs

Employee Resource Groups

Volunteer Activities

Qualifications

• Requires an associate's degree or equivalent experience.
• Minimum of 1 year in customer service, bilingual is a plus.

Responsibilities

• Manage assigned projects and provide telephone support.
• Administer case-management protocols and document activities.

Skills

Customer Service

Problem Solving

Multitasking

Effective Communication

Analytical Skills

Education

Associate's Degree in Business Administration or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Automated Warehouse Operating System

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

PRIMARY DUTIES AND RESPONSIBILITIES:

• The management of the assigned projects and/or cases.
• Adherence to the general company processes.
• Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:
• funding and access issues, including private, public and special access programs;
• compliance programs.
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
• Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals.
• All patient programs are based on casework methods and include a significant amount of out-bound calls.
• Document each activity in program specific database.
• Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
• Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
• Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
• With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
• Responsible to report all Adverse Events to the assigned units/departments.
• The Caseworker will also be assigned other duties and tasks as required from time to time.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
• A minimum of one (1) year experience in customer service.
• Bilingual (French/ English) an asset.
• Ability to multitask.
• Strong Problem solving skills.
• Experience in the medical and pharmaceutical field is an asset.
• Working knowledge of Word, Excel and Outlook.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Advanced knowledge of pharmaceutical distribution industry.
• Working knowledge of automated warehouse operating system.
• Strong business and financial acumen.
• Strong analytical and mathematical skills.
• Ability to communicate effectively both orally and in writing.
• Effective interpersonal and leadership skills.
• Effective organizational skills; attention to detail.
• Ability to consistently meet deadlines.
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently.
• Excellent presentation skills.
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs.

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex