Caseworker

Cencora; Alberta; On-site; CAD 41,000 - 64,000; Full time

Job summary

Cencora is seeking a dedicated Caseworker to manage projects and provide support in healthcare settings. This role requires strong problem-solving skills and attention to detail. The successful candidate will engage with patients and healthcare professionals, ensuring compliance and effective communication. Join a company committed to improving lives through innovative healthcare solutions.

Benefits

Medical, dental, and vision care

Paid parental leave

Professional development resources

Employee resource groups

Qualifications

• 1 year experience in customer service required.
• Experience in the medical and pharmaceutical field is an asset.

Responsibilities

• Manage assigned projects and cases.
• Provide telephone support for funding and access issues.
• Document activities in program-specific database.

Skills

Problem solving

Attention to detail

Bilingual (French/English)

Multitasking

Education

Associate's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Join to apply for the Caseworker role at Cencora

1 month ago Be among the first 25 applicants

Join to apply for the Caseworker role at Cencora

Get AI-powered advice on this job and more exclusive features.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Primary Duties And Responsibilities

• The management of the assigned projects and/or cases.
• Adherence to the general company processes
• Telephone support:
• Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:
• funding and access issues, including private, public and special access programs;
• compliance programs
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
• Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;
• All patient programs are based on casework methods and include a significant amount of out-bound calls.
• Document each activity in program specific database.
• Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
• Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
• Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
• With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
• Responsible to report all Adverse Events to the assigned units/departments
• The Caseworker will also be assigned other duties and tasks as required from time to time
  

Experience And Educational Requirements

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
• A minimum of one (1) year experience in customer service
• Bilingual (French/ English) an asset
• Ability to multitask
• Attention to detail
• Strong Problem solving skills
• Experience in the medical and pharmaceutical field is an asset.
• Working knowledge of Word, Excel and Outlook
  
  

Minimum Skills, Knowledge And Ability Requirements

• Advanced knowledge of pharmaceutical distribution industry
• Working knowledge of automated warehouse operating system
• Strong business and financial acumen
• Strong analytical and mathematical skills
• Ability to communicate effectively both orally and in writing
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Excellent presentation skills
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
  
  

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Salary Range*

$41,200 CAD - 63,360

Affiliated Companies

Affiliated Companies: Innomar Strategies

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Cencora by 2x

Sign in to set job alerts for “Caseworker” roles.

Settlement Case Worker (on call positions)

Settlement Case Worker (on call positions)

Moose Jaw, Saskatchewan, Canada 18 hours ago

North Battleford, Saskatchewan, Canada 3 weeks ago

Casual Administrative Assistant, Educational Assistant, Library Technician & Noon Hour Supervisor

Senior Business Support Assistant – T1TAN

Saskatoon, Saskatchewan, Canada 16 hours ago

2025 Wealth Management, Fall Administrative Assistant (4-16 months)

Spiritwood High School - Secretary - Permanent Part-Time - JB24250135

Saskatoon, Saskatchewan, Canada 16 hours ago

Saskatoon, Saskatchewan, Canada 16 hours ago

Prince Albert, Saskatchewan, Canada 5 months ago

Moosomin, Saskatchewan, Canada 4 days ago

Assiniboia, Saskatchewan, Canada 4 days ago

Davidson, Saskatchewan, Canada 5 months ago

Saskatoon, Saskatchewan, Canada 1 month ago

Client Service Administrator - Regina Pasqua

North Battleford, Saskatchewan, Canada 4 days ago

Saskatoon, Saskatchewan, Canada 16 hours ago

Saskatoon, Saskatchewan, Canada 16 hours ago

Saskatoon, Saskatchewan, Canada 9 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.