Case Worker

TSA The Salvation Army TSA; Sutton; On-site; CAD 40,000 - 55,000; Full time

Job summary

The Salvation Army seeks a dedicated professional to join their team as a case worker, focusing on individuals experiencing homelessness and mental health challenges. Candidates should have relevant education and experience, and demonstrate a commitment to anti-racism and equity. This role involves maintaining case loads, providing essential service planning, and collaborating with community resources.

Qualifications

• College diploma or equivalent post-secondary education required.
• Bachelor of Social Work preferred.
• Experience working with homelessness, mental health, and addictions.

Responsibilities

• Maintain an active caseload and provide case management services.
• Complete intake and assessments, and create service plans.
• Record activities and incidents during shifts.

Skills

Anti-racism commitment

Excellent oral communication

Excellent written communication

Interpersonal skills

Time management

Education

College diploma or equivalent post-secondary education

Bachelor of Social Work

Tools

HIFIS system

Job description

Time left to apply End Date: July 7, 2025 (18 days left to apply)

Job requisition id JR102963

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a worldwide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing, and shelter. We also support individuals experiencing unemployment, addiction, and family challenges. We continually adapt and innovate to meet emerging needs, living out our mission, vision, and values of hope, service, dignity, and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life — there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs, and be a transforming influence in the communities of our world.

Job Description

Accountabilities:

1. Case Work/Facility
2. Maintain an active caseload.
3. Complete intake and assessments, create service plans, provide case management services, and clinical interventions for an assigned caseload.
4. Maintain ongoing responsibility for primary client housing stability planning and housing-related case work.
5. Record activities and incidents occurring during the shift in a factual and concise manner using Logbook and/or Incident Occurrence Reports.
6. Contact emergency service personnel (ambulance or police) when necessary.
7. Maintain confidentiality with regard to clients/staff and Centre’s records.
8. Develop a network and make referrals to existing services and resources in the community, including those of other Salvation Army departments.
9. Maintain personal HIFIS account and use HIFIS system for all aspects of client case work.
10. PSCW staff are responsible for moderate cleaning and upkeep of facilities and resident quarters when property services staff are not on site.

2. Administrative

• Report monthly PSCW performance statistics.
• Ensure daily updates and submissions in HIFIS, including assessments, incidents, housing plans, and discharges.
• Complete daily front-line worker responsibility logs and bed board charts.
• Perform all relevant documentation related to PSCW, including intake/discharge forms, client HIFIS notes, shift logs, incident reports, client forms, medication documents, client applications, and stats reports.
• Maintain personal MyArmy work account and password for all strategic work purposes, with support from management, supervisory staff, and IT support.

Education, Qualifications, and Certifications

• College diploma or equivalent post-secondary education.
• Bachelor of Social Work preferred.
• Alternate level of education/experience may be accepted.

Experience and Knowledge

• Experience working with homelessness, mental health, and addictions.
• Functional knowledge and understanding related to homelessness, mental health, and addictions.

Skills and Capabilities

• Strong knowledge and commitment to anti-racism, anti-oppression, and equity.
• Excellent oral and written communication skills.
• Ability to work independently and as part of a team.
• Good interpersonal and time management skills.
• Knowledge of community resources.

Additional Requirements

• A clear vulnerable sector screening.
• A clean driver’s abstract.

Compensation

The target hiring range is $20.42, with placement based on experience, skills, and qualifications. The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] for assistance.