Case Worker

TSA The Salvation Army TSA; Fort St. John; On-site; CAD 30,000 - 60,000; Full time

Job summary

The Salvation Army is seeking a Caseworker to provide supervision and support for clients in need. This role involves ensuring client safety, developing case management plans, and engaging with residents in a supportive housing environment. The position requires strong communication, problem-solving skills, and a commitment to dignity and respect.

Benefits

Health and dental benefits

Paid vacation

RRSP contributions

Qualifications

• Completed up to two (2) years of Community College.
• Diploma or degree in related social services is an asset.
• Non-Violent Crisis Training considered an asset.

Responsibilities

• Monitors environment and clients for safety; conducts status checks.
• Develops and implements case management for assigned clients.
• Conducts intake and discharge procedures for clients/residents.

Skills

Attention to detail

Problem solving

Analytical skills

Education

Community College

Diploma or degree in related social services

Job description

time left to apply End Date: June 20, 2025 (5 days left to apply)

job requisition id JR103027

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:
The Caseworker provides supervision and support for clients/residents as required by The Salvation Army and funding contract policies and procedures.

BASIC FUNCTIONS/RESPONSIBILITIES:

Client/Program Support
• Monitors the environment and clients/residents to ensure safety and security; completes regular client/resident status checks and room searches as required
• Develops and implements case management of assigned clients/residents; assists clients/residents in establishing goals, monitoring progress, and prepares discharge plan
• Provides safe storage and recording of prescribed medications
• Coordinates and facilitates resident programming as required
• Conducts all required shift change procedures prior to and after shift change
• Performs intake and discharge procedures for clients/residents as assigned
• Monitors appropriate behavior; intervenes in crisis situations, provides emotional support and advocacy as required
• Distributes funds to residents in accordance with established guidelines
• Engages in the development of inter-personal relationships that promote dignity and respect
• Performs required scheduled check-ins of residents on passes in community, escorts residents in the community when necessary and monitors behavior
• Provides orientation to newly hired staff, volunteers, students
• Performs other duties as assigned

Written and Verbal Communication
• Maintains and updates all appropriate documentation (including in-out and incident log books) related to clients/residents and initiates any new documentation; complete all reports required by the funder and The Salvation Army
• Accurately records day-to-day happenings using appropriate methods; maintains logbooks and completes occurrence reports

WORKING CONDITIONS:
• The incumbent’s work environment is typically in a shelter and/or transitional housing and/or supportive housing
• The incumbent will work under the following disagreeable conditions:
o Isolation
o Monotony
o Odors
o Dealing with angry people
o Verbal abuse
o Work schedule affecting lifestyle
o Exposure to bodily fluids, bodily waste
o Exposure to drugs and alcohol
• The incumbent may have little to no travel required.
• The incumbent carries a pager/walkie talkie and will work shifts.
• The job incumbent may be exposed to the risk of minor to moderate injury or illness due to:
o Physical attacks by others
o Exposure to infectious diseases
o Exposure to bodily fluids
o Sharp objects
o Other dangerous situations
• The performance of the job requires a moderate amount of keyboarding/manual record keeping, and occasionally lifting/packing clients/resident’s property/personal effects and engaging in recreational activities.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

Education, Qualifications and Certifications:
• The successful job applicant will have completed up to two (2) years of Community College
• The successful applicant will hold/have a diploma or degree in related social services field will be considered as an asset
NOTE: An alternative level of education and experience may be acceptable.

• Non-Violent Crisis Training will be considered an asset Experience:

Experience and Skilled Knowledge Requirements

• The incumbent must have one year but less than three years of prior related experience, including frontline casework in social service environment.

Required Skills/Knowledge:

• Attention to detail, problem solving and analytical skills.

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

• Excellent documentation and case management skills

SCHEDULE: Monday-Friday - 8 AM-4:30 PM

Contract: 1-month contract position, with the possibility of extension upon mutual agreement

PREFERRED SKILLS/CAPABILITIES:

The performance of the job requires continuously monitoring the environment, frequently interacting with clients, attentive listening and observation of body language, and attention when recording information.

Successful candidates, prior to hiring, may be required to provide:

• Background check consent.

• Completion of our online Praesidium Abuse Training and required Health and Safety training.

The salary range is based on Collective Agreement, not any other factors.

Compensation:

The target hiring range for this position is $27.65 to $28.03 with a maximum of $28.40.

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:
The Caseworker provides supervision and support for clients/residents as required by The Salvation Army and funding contract policies and procedures.

BASIC FUNCTIONS/RESPONSIBILITIES:

Client/Program Support
• Monitors the environment and clients/residents to ensure safety and security; completes regular client/resident status checks and room searches as required
• Develops and implements case management of assigned clients/residents; assists clients/residents in establishing goals, monitoring progress, and prepares discharge plan
• Provides safe storage and recording of prescribed medications
• Coordinates and facilitates resident programming as required
• Conducts all required shift change procedures prior to and after shift change
• Performs intake and discharge procedures for clients/residents as assigned
• Monitors appropriate behavior; intervenes in crisis situations, provides emotional support and advocacy as required
• Distributes funds to residents in accordance with established guidelines
• Engages in the development of inter-personal relationships that promote dignity and respect
• Performs required scheduled check-ins of residents on passes in community, escorts residents in the community when necessary and monitors behavior
• Provides orientation to newly hired staff, volunteers, students
• Performs other duties as assigned

Written and Verbal Communication
• Maintains and updates all appropriate documentation (including in-out and incident log books) related to clients/residents and initiates any new documentation; complete all reports required by the funder and The Salvation Army
• Accurately records day-to-day happenings using appropriate methods; maintains logbooks and completes occurrence reports

WORKING CONDITIONS:
• The incumbent’s work environment is typically in a shelter and/or transitional housing and/or supportive housing
• The incumbent will work under the following disagreeable conditions:
o Isolation
o Monotony
o Odors
o Dealing with angry people
o Verbal abuse
o Work schedule affecting lifestyle
o Exposure to bodily fluids, bodily waste
o Exposure to drugs and alcohol
• The incumbent may have little to no travel required.
• The incumbent carries a pager/walkie talkie and will work shifts.
• The job incumbent may be exposed to the risk of minor to moderate injury or illness due to:
o Physical attacks by others
o Exposure to infectious diseases
o Exposure to bodily fluids
o Sharp objects
o Other dangerous situations
• The performance of the job requires a moderate amount of keyboarding/manual record keeping, and occasionally lifting/packing clients/resident’s property/personal effects and engaging in recreational activities.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

Education, Qualifications and Certifications:
• The successful job applicant will have completed up to two (2) years of Community College
• The successful applicant will hold/have a diploma or degree in related social services field will be considered as an asset
NOTE: An alternative level of education and experience may be acceptable.

• First Aid/CPR certification

• Non-Violent Crisis Training will be considered an asset Experience:

Experience and Skilled Knowledge Requirements

• The incumbent must have one year but less than three years of prior related experience, including frontline casework in social service environment.

Required Skills/Knowledge:

• Attention to detail, problem solving and analytical skills.

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

• Excellent documentation and case management skills

SCHEDULE: Monday-Friday - 8 AM-4:30 PM

Contract: 1-month contract position, with the possibility of extension upon mutual agreement

PREFERRED SKILLS/CAPABILITIES:

The performance of the job requires continuously monitoring the environment, frequently interacting with clients, attentive listening and observation of body language, and attention when recording information.

Successful candidates, prior to hiring, may be required to provide:

• Background check consent.

• A clear vulnerable sector screening.

• A clean drivers abstract.

• Completion of our online Praesidium Abuse Training and required Health and Safety training.

The salary range is based on Collective Agreement, not any other factors.

Compensation:

The target hiring range for this position is $27.65 to $28.03 with a maximum of $28.40.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

About Us

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service.

We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.