Case Manager / Immigration Case Specialist

Tdotimm; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

TDOT Immigration is seeking a Case Manager / Immigration Case Specialist to prepare accurate, complete immigration applications under RCIC guidance. You will review documents, identify inconsistencies and assemble submission packages for professional review.

This role requires hands-on application preparation experience, meticulous attention to detail and the ability to manage multiple files and deadlines with RCIC collaboration.

Qualifications

• Hands-on experience preparing Canadian immigration applications in an immigration office.
• Familiarity with temporary residence and permanent residence processes and supporting docs.
• Strong document review to identify gaps, inconsistencies and errors.
• Experience completing immigration forms and organizing application packages.
• Strong written communication for case summaries and factual explanations.
• Excellent attention to detail when reviewing names, dates and histories.
• Strong organizational skills to manage multiple files and deadlines.
• Familiarity with CRM software and document management tools.
• Ability to follow RCIC instructions and seek guidance when needed.
• Professional communication with clients and internal teams.
• Commitment to confidentiality and continuous learning.

Responsibilities

• Review assigned files and supporting evidence for completeness and alignment with RCIC instructions.
• Identify missing information and potential concerns requiring professional review.
• Cross-check facts across forms, documents, client statements and prior records.
• Prepare and complete immigration application forms accurately.
• Organize supporting documents and assemble submission packages per checklists.
• Draft case summaries, explanations and representations under RCIC direction.
• Coordinate with clients and teams to obtain clarifications and corrected docs.
• Elevate eligibility or strategy questions to the assigned RCIC.
• Maintain detailed case notes and track file progress and deadlines.
• Keep CRM stages, tasks and file ownership up to date.
• Complete internal production checklists before QA and RCIC review.
• Address QA findings and apply corrections within timelines.

Skills

Immigration experience

Document review

Case management

Communication skills

Attention to detail

CRM usage

Tools

CRM software

Job description

• Full-time
• North York, ON

Job Summary

TDOT Immigration is seeking a Case Manager / Immigration Case Specialist to prepare accurate, complete and well-organized immigration applications under RCIC guidance. The successful candidate will review supporting documents, identify inconsistencies, complete application forms and prepare submission packages for professional review.

This role requires hands-on application preparation experience, strong attention to detail and the ability to manage multiple files and deadlines. You will work closely with RCICs, document collection staff and the quality assurance team to ensure each application is ready for review and submission.

Duties

• Review assigned files and supporting evidence for completeness, consistency and alignment with application requirements and RCIC instructions.


• Identify missing information, conflicting details and potential concerns requiring professional review.


• Cross-check facts across application forms, supporting documents, client statements and previous application records.


• Prepare and complete immigration application forms accurately.


• Organize supporting documents and assemble submission packages according to applicable checklists and internal standards.


• Draft case summaries, factual explanations and supporting representations under RCIC direction and for RCIC review.


• Coordinate with clients and internal teams to obtain clarifications, corrected documents and outstanding information.


• Promptly elevate questions involving eligibility, immigration strategy or professional judgment to the assigned RCIC.


• Maintain detailed case notes and accurate records of file progress, outstanding items and internal instructions.


• Keep CRM stages, tasks, deadlines and file ownership information up to date.


• Complete internal production checklists before sending files for quality assurance and RCIC review.


• Address quality assurance findings and make required corrections within agreed timelines.


• Track production deadlines and flag delays or unresolved issues early.


• Follow document management, confidentiality and information‑handling procedures.


• Stay updated on relevant application forms, document requirements and internal processing procedures.

Qualifications

• Hands‑on experience preparing Canadian immigration applications in an immigration consulting or legal office.


• Familiarity with temporary residence and permanent residence application processes and supporting documentation.


• Strong document review skills and the ability to identify gaps, inconsistencies and errors.


• Experience completing immigration forms and organizing application packages.


• Strong written communication skills, including the ability to draft clear case summaries and factual explanations.


• Excellent attention to detail when reviewing names, dates, employment history, travel history and other application information.


• Strong organizational skills with the ability to manage multiple files and meet deadlines.


• Familiarity with CRM software, document management tools and immigration application portals.


• Ability to follow RCIC instructions, apply feedback and recognize when professional guidance is required.


• Professional communication skills when working with clients and internal teams.


• A commitment to confidentiality, accuracy, accountability and continuous learning.

Job Type: Full-time

Ability to commute/relocate:

• North York, ON: reliably commute or plan to relocate before starting work (required).

Application question(s):

• Which Canadian immigration application types have you personally prepared?


• Describe your experience reviewing supporting documents and identifying inconsistencies.


• Have you used a CRM or case‑management system to track files, tasks and deadlines?


• Are you confident in your ability to perform at least 70% of the responsibilities listed in the job description?


• Which areas would you require training or support in?

Experience:

• Canadian immigration application preparation and case processing: required.

Work Location: In person