Admin Support Officer

Tdotimm; Toronto; On-site; CAD 42,000 - 56,000; Full time

Job summary

The Administrative Officer at Tdotimm plays a key role in keeping our Ontario office running smoothly, providing comprehensive administrative support and delivering friendly, professional client service. This in-person role requires strong organization, attention to detail, and the ability to manage multiple tasks in a dynamic environment.

Responsibilities include handling client inquiries, coordinating calendars and meetings, preparing agreements and invoices, processing documents for

Qualifications

• Experience in an administrative role or office clerk preferred.
• Strong organizational and communication skills.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Respond to client queries via WhatsApp and other channels.
• Maintain organized records of client communications, documentation, and portal updates.
• Prepare retainer agreements and invoices.
• Handle incoming calls and route them appropriately.
• Provide backup support for the admin team during peak periods.
• Assist with student admissions and coordination with institutions.
• Support credential evaluation applications (WES, ICAS, etc.).
• Assist with TRV application preparation under guidance.
• Manage calendars and schedule meetings.
• Research immigration-related administrative processes as needed.

Skills

Organizational skills

Customer service

Multitasking

Data entry

Phone etiquette

Written communication

Tools

MS Office

CRM software

Job description

Job Summary

The Administrative Officer plays a crucial role in ensuring the smooth operation of our office by providing comprehensive administrative support. This position requires a detail-oriented individual who excels in multitasking and possesses strong organizational skills. The ideal candidate will have experience in office management, customer service, and clerical duties, contributing to an efficient and welcoming environment for both staff and clients.

Duties

• Respond to client queries via WhatsApp.
• Maintain organized records of client communication, documentation and portal updates.
• Prepare Retainer agreements and invoices.
• Handle incoming phone calls and route them appropriately.
• Act as backup support for the admin team during high-volume periods or absences.
• Assist with student admissions, including document collection and coordination with institutions.
• Help clients with WES, ICAS, and other credential evaluation applications.
• Provide support for basic TRV application preparation under guidance.
• Manage calendars, schedule meetings, track key internal and client deadlines.
• Conduct immigration-related and administrative research as needed.
• Stay updated on Canadian immigration procedures and demonstrate a willingness to continuously learn.
• Deliver excellent customer service with empathy, professionalism, and attention to detail.
• Show initiative and take ownership of tasks with a problem-solving mindset.

Qualifications

• Willingness to step in and support different teams as needed.
• Passionate about immigration and helping people achieve their goals.
• Proven experience in an administrative role or as an office clerk is preferred.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills with a focus on phone etiquette.
• Ability to type efficiently and accurately for data entry purposes.
• A proactive attitude towards problem-solving and the ability to work independently or as part of a team.
• Familiarity with general office equipment and procedures is a plus.

Join us as we strive to create an efficient and welcoming environment that supports our team’s success!

Job Type: Full-time

Ability to commute/relocate:

• North York, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you confident in your ability to perform at least 70% of the responsibilities listed in the job description?
• If not, which areas would you require training or support in?

Experience:

• immigration: 1 year (required)

Work Location:

In person