Case Manager_FT-Perm (Bargaining Position Unit)

loftcs; Newmarket; On-site; CAD 57,000 - 72,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Defined Benefits Pension Plan

Employee Assistance Program

Job summary

LOFT Community Services in Newmarket, ON is seeking a Case Manager (Bargaining Unit Position) to coordinate support for individuals facing mental health challenges and homelessness within York Region South Simcoe. The role provides direct service, crisis intervention, and links to housing and ID services.

The position emphasizes client empowerment, dignity, and collaboration with a multidisciplinary team, with on-call crisis support and community-based travel.

Qualifications

• Post-secondary education in Social Services / Human Services or equivalent field.
• Minimum 3 years’ working experience with client population.
• Valid driver’s license, insurance, and reliable vehicle to travel within the region.

Responsibilities

• Create individualized support and recovery plans with clients and professionals based on assessments.
• Support clients in building independence by teaching daily living skills.
• Coordinate care by connecting clients with social, medical, and community support.
• Provide crisis intervention and help develop crisis plans.
• Represent the program professionally with clients, families, and community partners.
• Maintain accurate client records and documentation.
• Work collaboratively with the team and support new staff or volunteers.
• Provide on-call 24/7 crisis support on a rotating basis.

Skills

Crisis intervention

Advocacy

Interpersonal skills

Counselling skills

Teamwork

Education

Post-secondary education in Social Services / Human Services or equivalent field

Tools

Computer literacy

Job description

Title of Job:Case Manager (Bargaining Unit Position)
Date: September 29, 2026
Closing Date:October 13, 2026
Location: Newmarket, ON - York Region South Simcoe Supportive Housing
Compensation:$57,007 - $71,647 Annually Prorated
Work Type:Onsite
Job ID: 11047390
Existing or New Positions:Existing

Who We Are

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Program Summary

York Region South Simcoe (YRSS) Supportive Housing Services provides support to individuals facing serious mental health challenges and homelessness, who might also experience substance use challenges. This program provides a range of supportive housing options across York Region and South Simcoe, either within LOFT owned houses/buildings or through head lease arrangements with private landlords. Each house or apartment, whether individual or shared, comes fully furnished and with support services attached.

Our goal is to support clients to maintain housing stability and tenure in the community, in a manner that fosters self-worth and dignity.

We offer a range of programming that meets the level of support needs or unique challenges of specific populations. These include small group living arrangements for those requiring minimal support, individual and shared accommodations, and staffed congregate settings for individuals needing daily support. Within that continuum, we also serve people with current involvement in the criminal justice system or those with several comorbid health issues.

Job Summary

As a Case Manager you will work independently or be part of a team that co-ordinates a support network and links clients living with mental illnesses, addictions and physical health issues. The position attempts to empower the client, thereby increasing their independence, dignity and self-respect in a safe and secure environment. Direct service and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs.

What You Will Do

• Create individualized support and recovery plans with clients and professionals based on assessments.
• Support clients in building independence by teaching daily living skills (e.g., hygiene, medication, cooking, budgeting).
• Coordinate care by connecting clients with social, medical, and community support.
• Provide crisis intervention and help develop crisis plans.
• Represent the program professionally with clients, families, and community partners.
• Mediate conflicts and help clients learn problem-solving skills.
• Organize or support social activities to reduce isolation.
• Maintain accurate client records and documentation.
• Work collaboratively with the team, contribute ideas, and support new staff or volunteers.
• Provide on-call 24/7 crisis support on a rotating basis.
• Assist with preparing units for new clients.
• Provide case management and connect clients with services like housing and ID support.
• Help clients access financial supports such as Ontario Works (OW) and Ontario Disability Support Program (ODSP) or other financial resources as required.
• Other duties as assigned by Program Manager and/or designated supervisor.

What You Bring

• Post-secondary education in Social Services / Human Services or equivalent field.
• Minimum 3 years’ working experience with client population group.
• Understanding of challenges faced byclient group adults and senior with [challenges, eg: mental illness, addictions, physical health concerns, and homelessness etc.
• Proficient in intake assessment, crisis intervention, advocacy, and problem-solving to support client needs.
• Ability to build therapeutic relationships and collaborate with clients on goals.
• Familiarity with community resources and professional services.
• Strong teamwork skills in a multidisciplinary environment.
• Strong interpersonal, communication, and counselling skills to effectively engage clients in sensitive areas such as life skills, healthy living, and relationships.
• Solid computer literacy for maintaining records, files, and reports.
• Effective analytical, organizational, and time management skills for coordinating client support and program activities.
• Demonstrates cultural competency, with an understanding of diverse backgrounds and inclusive practices.
• Must have a valid driver’s license, insurance, and a reliable vehicle to travel within the region.

Work Environment

• Staff will be required to work in clients’ rooms and may therefore be exposed to secondhand smoke.
• May also be required to be on-call as emergency contact for after hours.
• Frequent travel within the Central LHIN will also be required.

What We Offer

• A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
• Defined Benefits Pensions Plan
• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
• Tuition reimbursement program
• Maternity-leave and Parental leave top up program

Our Commitment to Diversity and Inclusion

LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note

• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [e-mail] or [phone].