Case Manager [Internal Opportunity]

friendsofruby; Toronto; Hybrid; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

friendsofruby is seeking a dedicated Case Manager to provide direct case management and community-based support to high-risk 2SLGBTQIA+ youth in downtown Toronto, ensuring access to housing, mental health, and social services through a trauma-informed, anti-oppressive approach.

You will conduct assessments, develop care plans, offer 1:1 case management and crisis intervention, facilitate life-skills groups, coordinate services, document accurately, and engage with communities to strengthen

Qualifications

• Post-secondary degree in Social Work, Psychology, or related field or equivalent social services experience.
• Experience in case management within mental health, housing, and crisis intervention.
• Experience in not-for-profit or community settings serving 2SLGBTQIA+ communities.

Responsibilities

• Conduct comprehensive assessments and develop individualized care plans to meet youth needs.
• Provide 1:1 case management and crisis intervention using trauma-informed approaches.
• Facilitate life-skills workshops and group sessions to promote independence and resilience.
• Coordinate internal and external services, advocating for housing, health care, and social supports.
• Collaborate with internal teams to support integrated care planning.
• Maintain accurate clinical records and prepare reports in a timely, compliant manner.
• Engage with participants in community settings to assess needs and promote access to services.
• Engage in community outreach and build partnerships to strengthen service delivery.

Skills

Trauma-informed care

Crisis intervention

Advocacy

Community outreach

Documentation

Client support

Education

Social Work degree

Psychology degree

Tools

SMIS

TREAT

Greenspace

RENTCafe

My Access to Housing Toronto

Job description

Positions Available: 1

Closing Date: Wednesday, September 23 at 5:00 p.m.

The Case Manager provides direct case management and community-based support to high-risk 2SLGBTQIA+ youth, ensuring access to housing, mental health, and social services through a trauma-informed, anti-oppressive approach.

As the Case Manager you will be responsible for:

• Conduct comprehensive assessments and develop individualized care plans to meet youth needs.

• Provide 1:1 case management and crisis intervention using trauma-informed and harm reduction approaches.

• Facilitate life-skills workshops and group sessions to promote independence and resilience.

• Coordinate internal and external services, advocating for youth access to housing, health care, and social supports.

• Collaborate internal teams to support integrated care planning.

• Maintain accurate clinical records and prepare reports in a timely manner in compliance with legal and ethical standards.

• Engage directly with participants in community settings to assess needs, provide support, and promote access to services.

• Engage in community outreach and build partnerships to strengthen service delivery and resource access.

• Support implementation of public health protocols and organizational policies to ensure safety and compliance.

• Participate actively in clinical supervision, team meetings, to contribute to team learning, uphold service quality, and respond to evolving operational and crisis needs.

Required Credentials

• Post-secondary degree Social Work, Psychology, or a related field (or equivalent social services experience).

• Experience in specialized case management within mental health, supportive housing, and crisis intervention environments.

• Experience working in not-for-profit organizations, 2SLGBTQIA+ community settings, social justice environments, and/or housing and shelter programs.

• Familiar with case management and housing systems - SMIS, TREAT, Greenspace, RENTCafe, and My Access to Housing Toronto considered an asset.

What We Need

• Must be legally authorized to work in Canada.

• Must provide a satisfactory Vulnerable Sector Police Check.

• Must reside in Ontario.

• Must work onsite in downtown Toronto on a hybrid schedule.

• Must have flexibility to work evenings and weekends occasionally as required.

• Travel to various community-based settings as needed.

AI will not be used in screening or selection; it may be used for notetaking during interviews.

Accommodations are available upon request—please contact our Culture & Equity team.

Preference will be given to members of the 2SLGBTQIA+ community as part of our commitment to equity and representation.