Case Manager, Diversity, Equity and Human Rights Office

Vancouver Island University; Nanaimo; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Pension plan

Professional development opportunities

Flexible work opportunities

Job summary

Vancouver Island University (VIU) seeks a Case Manager within the Diversity, Equity and Human Rights Office to advance fairness and uphold human rights obligations. You will receive concerns, triage cases, and help determine formal or informal resolution pathways, while maintaining confidentiality and trauma-informed practice.

Working with the Director and campus partners, you will educate staff, develop resources, and contribute to VIU's commitments to equity, diversity and inclusion, including

Qualifications

• Bachelor degree in a human rights or equity related discipline, humanities, social science or related field.
• Minimum three-years recent case management experience.
• Experience recognizing and responding to complaints related to human rights, equity, diversity, inclusion and sexual misconduct.
• Experience assessing complex human rights issues under BC Human Rights Code; strong analytical skills.
• Ability to manage highly sensitive issues with confidentiality; strong judgement.
• Proven ability to manage high caseloads and changing priorities in fast-paced environments.
• Training in trauma-informed practice; strong written and communication skills.

Responsibilities

• Receive concerns and complaints for DEHR Office and triage cases.
• Assess cases with sound judgement and discretion; determine resolution pathways with Director.
• Maintain confidential case records and apply restorative practices when appropriate.
• Develop and deliver workshops educating campus partners on human rights and DEI topics.
• Coordinate with Director to create resources and reports; participate in committees.

Skills

Case management

Trauma-informed practice

Confidentiality

Policy interpretation

Communication

Analytical thinking

Time management

Education

Bachelor's degree in human rights/equity related discipline

Tools

Microsoft Office

Job description

Vancouver Island University (VIU) is committed to fostering an equitable and inclusive environment for all members of the University community, including students, faculty and administrators. The Diversity, Equity and Human Rights Office (DEHR) contributes to this commitment by collaborating with campus partners to advance goals on campus that promote diverse and accessible learning and working environments. The DEHR provides support and intervention to all members of the University community who believe they have experienced any form of discrimination or discriminatory harassment, as well as sexualized violence and misconduct.

Duties:

The Case Manager, Diversity, Equity and Human Rights Office, reports directly to the Director, and will identify resolution pathways to promote, protect and uphold fairness in response to human rights concerns and complaints. The Case Manager plays a key role in fostering an accessible space in which members of the University community can bring concerns forward. Working closely with the Director, the Case Manager will help ensure the University meets its legal obligations under human rights legislation and policy obligations related to human rights, harassment and sexualized violence and misconduct. This role contributes to VIU's strategic plan by supporting the University's core commitments to equity, diversity and inclusion.

Key Responsibilities:

Case Management - responsible for wrap-around support and intervention:

• The Case Manager is expected to work independently to receive concerns and complaints brought to the DEHR Office, in line with relevant VIU policies.
• Exercises sound judgement and discretion to initially assess and triage cases.
• Adopts a trauma-informed lens and upholds procedural fairness and transparency whilst determining, in consultation with the Director, appropriate resolution pathways in response to complaints and concerns, including informal and formal processes.
• Maintains highly confidential and accurate case records.
• Promotes restorative practices to resolve concerns and complaints; confidently applying conflict management skills to encourage positive outcomes.
• Tracks and monitors data to identify gaps and successes to inform proactive engagement; providing insight to the Director.
• Provides a supportive space for members of the University community who have experienced sexualized violence and misconduct; responds to disclosures and reports in timely a trauma-informed manner, pursuant to VIU's Sexualized Violence and Misconduct Policy and Procedure.

Campus Partnerships and Education - advances equity, diversity and inclusion across campus:

• Partners with the Director and members of the University community to identify opportunities for educating and enhancing VIU's capacity in relation to human rights, equity, diversity, inclusion, sexualized violence and misconduct, and accessibility.
• Creates and delivers workshops and educational sessions within the campus community.
• Conducts follow-up of training and workshops to measure results to promote long-term systemic change.
• Provides consultation to campus partners on best-practice and human rights responsibilities.
• Acts as a representative of the Office to contribute to relevant committees.
• Connects with the student body and new employees to raise awareness of the support offered by the DEHR Office.

Resource Development - supports communications and outreach:

• Collaborate with the Director to develop and create resources aimed to raise awareness of the goals and responsibilities of the Office

Required Qualifications:

A bachelor degree in a human rights or equity related discipline, humanities, social science or related field, from an appropriately accredited institution. Minimum three-years recent case management experience. An equivalent combination of education and progressively responsible experience may be considered.

• Must possess comprehensive understanding and experience recognizing and responding to complaints related to human rights, equity, diversity, inclusion and sexual misconduct.
• Experience assessing complex human rights issues or complaints based on BC Human Rights Code protected grounds, and strong analytical and problem-solving skills to identify appropriate resolution pathways.
• Strong ability to manage highly sensitive issues with sound judgement, discretion and care, and maintain confidentiality.
• Demonstrated ability to efficiently manage a high caseload and competing deadlines, as well as managing changing priorities and working calmly in highly charged environments.
• Experience successfully resolving issues and complaints, using informal conflict resolution approaches and restorative practice.
• Demonstrated ability to work effectively with people with marginalized identities and experiences, with a strong understanding of the barriers faced by equity-deserving communities.
• Dedicated to supporting the advancement of equity and diversity efforts to promote accessible and inclusive learning and working environments.
• Must thrive in fast-paced, ever-changing environment.
• Ability to understand and interpret policies and procedures, familiarity with relevant legislation, and trends and best practices related to equity, diversity, inclusion, and human rights.
• Excellent listening, communication and interpersonal skills.
• Sound analytical thinking, planning, prioritizing, and execution skills.
• Ability to work effectively as a team member with the Director, work collaboratively with other departments; establishing and maintaining strong working relationships with individuals across the organization who are instrumental in ensuring that equity is integrated into all facets of the University.
• Training and experience in trauma-informed practice.
• Strong written and analytical skills with attention to detail.
• Adept in Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook).

Preferred Qualifications:

• Prior experience working in a post-secondary institution is an asset.
• Experience with complaint resolution processes in a unionized environment.
• Knowledge of the use of case management systems, and experience using systems to generate reports and analyze data.

VIU is pleased to offer eligible employees a comprehensive benefit plan; ample paid holiday time; professional development opportunities and a desirable pension plan. As part of the VIU campus community, our employees work with supportive colleagues within an encouraging environment and are provided with the tools and training that promote learning and development. The perks of VIU employment are multiple, and include well-being initiatives and services, strategic discounts, and flexible work opportunities.

Note:

• Short-listed candidates must provide original transcripts, or applicable original certifications at time of interview.
• All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
• Vancouver Island University (VIU) is collectively committed to building and sustaining a diverse and inclusive working and learning environment for faculty, staff, and students. In our journey towards greater diversity, we invite applications from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities, persons of all gender identities and sexual orientations who bring value to the VIU community through their lived experiences. We encourage members of all equity-seeking groups to self-identify within their application cover letter. When a candidate voluntarily discloses this information in their cover letter, the information will be used only for the fulfillment of the career opportunity. Disclosure and/or self-identification with an equity-seeking group will not lead to advantageous treatment of a candidate who is not qualified.