Case Manager

Options Community Services; Surrey; On-site; CAD 40,000 - 43,000; Full time

Job summary

Options Community Services invites applications for a Case Manager with a focus on immigrants and refugees in Surrey, BC. The role provides holistic support, addressing barriers, advocating for rights, and helping clients settle and integrate into Canada.

Reporting to the Program Manager, you will conduct assessments, develop personalized settlement plans, coordinate referrals, and foster community partnerships.

Qualifications

• Bachelor's degree or relevant education and experience in social services.
• At least two years of case management experience.
• Experience with newcomers or vulnerable populations preferred.
• East African languages (Swahili) required.
• Police Information Check and Vulnerable Sector Check required.

Responsibilities

• Provide holistic case management services to immigrants and refugees.
• Conduct assessments to determine eligibility and needs.
• Develop personalized settlement plans and coordinate referrals.
• Advocate for clients and support service navigation.
• Build community partnerships and represent the organization at events.

Skills

Case management

Interpersonal communication

Cultural competency

Multilingual abilities

Assessment

Education

Bachelor's degree or relevant education in social services

Driver's License

Tools

Microsoft Office

Job description

Moving Ahead Program

Regular Full-Time

Posting Date:

Location:

Wage:

Hours of Work:

Closing Date:

September 17, 2026

Surrey, BC

$29.87-$30.77 per hour

(subject to funding model)

35 hours per week

September 26, 2026

Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community.

Position Overview

Are you passionate about making a difference in the lives of immigrants and refugees? Join our team as a Case Manager, where you will provide holistic support to individuals, families, youth, and seniors facing complex challenges in settling and integrating into Canada. In this role, you'll work one-on-one with clients to address unique barriers, advocate for their rights, and help them achieve their settlement goals, while building the skills needed for long-term success. If you're dedicated to empowering communities and fostering integration, we want to hear from you!

Reporting to the Program Manager, the successful candidate will provide comprehensive case management services to immigrants and refugees, conducting assessments to determine eligibility and needs, and developing personalized settlement plans. You'll support clients through service navigation, referrals, and advocacy to help them overcome barriers and achieve independence. The role also includes building community partnerships, promoting inclusive environments, and representing the organization at community events. The Case Manager will ensure accurate data management, apply a strengths-based approach, and engage in professional development. Key responsibilities include client support, advocacy, and fostering long-term integration success.

*A job description attachment is available to download for more detailed scopes and responsibilities of the position.

Qualifications

The ideal candidate will have a Bachelor's degree or relevant education and experience in social services, with at least two years of case management experience, preferably working with newcomers or vulnerable populations. A Class 5 Driver's License and reliable vehicle are preferred, and a Level 1 First Aid certificate is an asset.

This role involves working with newcomers and/or vulnerable populations, so 2 years of experience working with newcomers and/or vulnerable populations and knowing East African languages (Swahili) is required.

The candidate should have excellent interpersonal and intercultural communication skills, cultural competency, and proficiency in Microsoft Office. Strong skills include managing complex caseloads, conducting client-centred assessments, and applying critical thinking and problem-solving. Experience with group facilitation, time management, and flexibility to work outside regular hours is also important. Multilingual abilities are an asset.

This role requires the incumbent to undergo a Police Information Check (PIC) and a Vulnerable Sector Check by the Ministry of Justice.

We thank all applicants for their interest in working with OCS. Due to the volume of applicants, only those qualified and shortlisted will be contacted.

The land which we are on is the unceded territories of the Coast Salish peoples, including Kwantlen, Katzie, Matsqui, Musqueam, Semiahmoo, Tsawwassen, Kwikwetlem and the Sto:lo Nations.