Arabic Speaking Settlement Worker (NCBP), Part time - Fixed Term Leave Coverage Contract until September 3, 2027

MOSAIC; Vancouver; Hybrid; CAD 39,000 - 43,000; Part time

Benefits offered by this job

Hybrid work schedule

Job summary

MOSAIC, based in Vancouver, BC, is seeking a motivated Settlement Worker to deliver direct client services and program support. You will perform needs assessments, provide referrals, and assist clients in accessing community resources and employment supports.

The role emphasizes outreach, documentation, and collaboration with partner organizations. The position is a part-time, leave-coverage role with a hybrid work schedule.

Qualifications

• Bachelor’s degree or equivalent in related fields.
• Criminal Record Check required.
• 2+ years in settlement/employment programs with diverse populations.
• Excellent English and Arabic communication.
• Ability to work independently and in a team.

Responsibilities

• Provide one-on-one needs assessment, referrals, and orientation to eligible clients.
• Identify client needs and help access community resources.
• Offer employment information, job search tools, and referrals; assist credentialing.
• Maintain current knowledge of community resources and MOSAIC programs.
• Enter client data into OCMS timely; meet weekly/monthly targets as assigned.
• Develop work plans and assist in settlement service partnerships.

Skills

English & Arabic communication

Customer service

Presentation & facilitation

Independent & team work

Education

Bachelor’s Degree in Social Services, Humanities, or Counselling or related field

Post-secondary education in office administration or social sciences

Criminal Record Check

Tools

MS Office

Publishing software

Database knowledge

Job description

MOSAIC operates on traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓, SEMYOME, S'ólh Téméxw (Stó:lō), Stz'uminus, WSÁNEĆ and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer, we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF‑accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM!

We are looking for a motivated Settlement Worker to join our dedicated team! MOSAIC is an equal opportunity employer.

POSITION FUNCTION:

The Settlement Worker provides direct client service and program delivery support.

KEY DUTIES AND RESPONSIBILITIES:

• Provide one-on-one detailed needs assessment and referrals, information and orientation, group orientation and information, guided pathway support, community connections, client outreach, service bridging, resource development, and delivery assistance to eligible clients
• Assists in identifying clients’ needs and supports clients to independently access community resource
• Provides one-on-one basic employment related information, support, and referrals;
  • Providing basic information about the labour market, job search tools, and referrals to available programs
  • Assist clients in credential accreditation

• Stay informed of current resources, trends, needs, changes, and service gaps in the general community, and in specific ethno-cultural minority communities, in addition to programs and services at MOSAIC
• Accurately enter client information and services/activity information into OCMS in a timely manner
• Meets minimum number of unique clients per week and program specific clients per month as assigned by the manager as part of the Funding Contract Agreement
• May develop individual Work Plans showing action plan/timelines to meet unique client caseload, service objectives, output, and outcomes
• Assist manager in development of Settlement Services and partnerships with service providers

• Mobilize community resources and facilitate the involvement of community participants in accessing services
• Develop an outreach plan/strategy to proactively deliver services to newcomers, and represent MOSAIC in the community to advocate for newcomers’ needs
• Publicize MOSAIC programs/services to ethno-cultural minority communities and service providers
• As requested by the manager, represent MOSAIC or the interests of the ethno-cultural minority community on community forums and consultation
• Prepares reports as needed for the organization and funder of all activities and services
• Other duties, as assigned by the manager

MINIMUM QUALIFICATIONS

• Bachelor’s Degree in Social Services, Humanities, or Counselling or a related field, or high school completion and a certificate or diploma or course work in related fields, or a combination of training and experience in an area related to the program, project, or service.
• Current and satisfactory Criminal Record Check required.
• At least 2 years of experience working in community development, settlement, and/or employment programs; implementing policies and procedures, work with immigrant populations and/or diverse cultural backgrounds, and/or comparable education or other program, project or focus specialties
• Completion of post‑secondary education: office administration, social sciences, humanities or an equivalent combination of education and experience
• Excellent knowledge of office procedures, Program/project development, community development, documentation of services and diversity, standard office equipment; case management, and specific knowledge related to the function or the focus of the program, project, or service
• Strong English and Arabic communication skills
• Able to work independently and with a team
• Presentation, workshop, and facilitation skills both in-person and online
• MS Office suite, publishing software, database
• Customer service skills
• Cultural sensitivity and cross-cultural counselling skills
• Organized and able to set priorities and meet deadlines
• Problem-solving skills
• Tactful, discrete, diplomatic, patient, flexible

BONUS SKILLS/CERTIFICATIONS:

• Ability to speak Kurdish is an asset
• OCMS knowledge and experience an asset

COMPENSATION:

$28.58 - $31.03 per hour

HOURS:

Leave Coverage Position, Fixed term ending September 3, 2027

Part‑time 21 hours per week. Schedule is Monday, Wednesday and Friday. Occasional work on evening or weekend may be required due to workshops or events.

The successful candidate must be able to commute to our Boundary Office location at 5575 Boundary Road, Vancouver, BC. Hybrid work schedule will be permitted after the first 3 months (2 days in office, one day from home).

DEADLINE TO APPLY:

September 25, 2026 by 4:30 pm

IMPORTANT NOTES:

• MOSAIC is an equal‑opportunity employer.
• Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct.