Case Manager

Socket.dev; Surrey; On-site; CAD 41,000 - 42,000; Full time

Job summary

Options Community Services in Surrey is seeking a Case Manager for the Moving Ahead Program to support immigrants and refugees in settling and integrating into Canada. You’ll work one-on-one to address barriers and help clients achieve their settlement goals.

Reporting to the Program Manager, you will conduct eligibility assessments, develop personalized settlement plans, coordinate referrals, advocate for clients, build community partnerships and ensure accurate data management.

Qualifications

• Bachelor’s degree in social services or equivalent.
• At least two years of case management experience, preferably with newcomers.
• Class 5 Driver’s License preferred; Level 1 First Aid an asset.
• Police Information Check and Vulnerable Sector Check required.

Responsibilities

• Provide holistic case management to immigrants and refugees.
• Conduct assessments to determine eligibility and needs; develop settlement plans.
• Support service navigation, referrals, and advocacy to overcome barriers.
• Build community partnerships; promote inclusive environments; represent the org at events.
• Ensure accurate data management and apply a strengths-based approach.

Skills

Interpersonal skills

Cross-cultural communication

Microsoft Office

Time management

Flexibility

Multilingual

Education

Bachelor's degree in social services

Job description

Case Manager

Moving Ahead Program

Regular Full-Time

Posting Date: September 17, 2026

Location: Surrey, BC

Wage: $29.87-$30.77 per hour (subject to funding model)

Hours of Work: 35 hours per week

Closing Date: September 26, 2026

Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community.

Position Overview

Are you passionate about making a difference in the lives of immigrants and refugees? Join our team as a Case Manager, where you will provide holistic support to individuals, families, youth, and seniors facing complex challenges in settling and integrating into Canada. In this role, you'll work one-on-one with clients to address unique barriers, advocate for their rights, and help them achieve their settlement goals, while building the skills needed for long-term success. If you're dedicated to empowering communities and fostering integration, we want to hear from you!

Reporting to the Program Manager, the successful candidate will provide comprehensive case management services to immigrants and refugees, conducting assessments to determine eligibility and needs, and developing personalized settlement plans. You’ll support clients through service navigation, referrals, and advocacy to help them overcome barriers and achieve independence. The role also includes building community partnerships, promoting inclusive environments, and representing the organization at community events. The Case Manager will ensure accurate data management, apply a strengths-based approach, and engage in professional development. Key responsibilities include client support, advocacy, and fostering long-term integration success.

*A job description attachment is available to download for more detailed scopes and responsibilities of the position.

Qualifications

The ideal candidate will have a Bachelor’s degree or relevant education and experience in social services, with at least two years of case management experience, preferably working with newcomers or vulnerable populations. A Class 5 Driver’s License and reliable vehicle are preferred, and a Level 1 First Aid certificate is an asset.

*This role involves working with newcomers and/or vulnerable populations, so 2 years of experience working with newcomers and/or vulnerable populations is required.

The candidate should have excellent interpersonal and intercultural communication skills, cultural competency, and proficiency in Microsoft Office. Strong skills include managing complex caseloads, conducting client-centered assessments, and applying critical thinking and problem-solving. Experience with group facilitation, time management, and flexibility to work outside regular hours is also important. Multilingual abilities are an asset.

This role requires the incumbent to undergo a Police Information Check (PIC) and a Vulnerable Sector Check by the Ministry of Justice.

We thank all applicants for their interest in working with OCS. Due to the volume of applicants, only those qualified and shortlisted will be contacted.

The land which we are on is the unceded territories of the Coast Salish peoples, including Kwantlen, Katzie, Matsqui, Musqueam, Semiahmoo, Tsawwassen, Kwikwetlem and the Sto:lo Nations.