CASE MANAGER

McMan Youth, Family and Community Services Association of Calgary & Area; Calgary; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Pension plan

Personal days

Flexible schedule

Paid vacation

Learning & development

Job summary

McMan Calgary & Area is seeking a Case Manager to provide individualized, participant-centered support to youth and young adults, helping them navigate housing stability and transition to independence. Working from recovery-oriented and trauma-informed approaches, you will deliver outreach, intensive case management, and system navigation to address barriers to housing, mental health, and well-being.

This role requires on-call rotation and flexible early mornings/evenings.

Qualifications

• Degree or diploma in Human Services
• Knowledge of youth homelessness and applicable community resources
• Experience working with youth in case management
• Excellent organizational and communication skills
• Strong writing, organizational, program planning and interpersonal skills
• Demonstrated interest and knowledge of Indigenous history, language and culture
• Current Police and Vulnerable Sector Search (within past 6 months)
• Current Child Intervention check (IRC) (within past 6 months)
• Current Standard First Aid Certification (within past 3 years)
• Valid Driver’s license and adequate automobile insurance (2 million dollars + 3rd party liability)
• 3 years of driving experience with a Class 5 license
• Suicide Intervention Awareness Training

Responsibilities

• Manage an assigned case load of 8 youth, scheduling time to meet with each youth weekly and admin time
• Assist youth in developing and implementing Individualized goals
• Complete intakes, quarterly reports, case notes and other admin duties in a thorough and timely manner
• Provide comprehensive community resource information to youth and their natural supports on individual needs
• Teach and model skills that promote greater self-efficacy
• Transport youth in personal vehicle to appointments in the community
• Complete monthly unit checks
• Utilize a Natural Supports approach to enhance clients' support networks
• Provide support and resources in the areas of recovery, mental and physical health, education and employment and basic needs
• Support the organization by participating in a 7 day on-call rotation

Job description

Internal and External

At McMan Calgary & Area, connection is at our core. Every year, we make a meaningful difference in the lives of more than 5,000 children, youth, adults, and families by providing programs and services that support those with complex needs—including mental health challenges, addictions, homelessness, poverty, and disabilities. We believe in everyone’s deep and infinite worth, and no matter who you are, we will walk alongside you.

Case Manager

Hope Homes

Permanent Full-ime

The Case Manager plays a vital role in providing individualized, participant-centered support to youth and young adults, helping them navigate housing stability and transition successfully into independence. Working from recovery orientated and trauma-informed approaches, the Case Manager provides direct outreach, intensive case management, and system navigation to address complex barriers to housing, mental health, and personal well-being. The Case Manager also works collaboratively within a multi-disciplinary team and in a supportive role with other professional and natural support to ensure wraparound care is provided.

This role will require on call support on a rotating basis, as well as flexibility to support in early morning and evening timeslots as related to case management goals. The successful candidate must have a reliable vehicle, Class 5 drivers license and provide a drivers abstract.

Key Responsibilities

• Manage an assigned case load of 8 youth, including scheduling time to meet with each youth weekly and admin time


• Assist youth in developing and implementing Individualized goals


• Complete intakes, quarterly reports, case notes and other admin duties in a thorough and timely manner


• Provide comprehensive community resource information to youth and their natural supports on individual needs


• Teach and model skills that promote greater self-efficacy


• Transport youth in personal vehicle to appointments in the community


• Complete monthly unit checks


• Utilize a Natural Supports approach to enhance clients' support networks


• Provide support and resources in the areas of recovery, mental and physical health, education and employment and basic needs

Support the organization by participating in a 7 day on-call rotation

IDEAL FIT

Education & Experience

• A degree or diploma in Human Services


• Knowledge of youth homelessness and applicable community resources


• Experience working with youth in case management


• Excellent organizational and communication skills


• Strong writing, organizational, program planning and interpersonal skills


• Demonstrated interest and knowledge of Indigenous history, language and culture


• Current Police and Vulnerable Sector Search (must be current within the past 6 months)


• Current Child Intervention check (IRC) (must be current within the past 6 months)


• Current standard First Aid Certification (must be current with the past 3 years)


• Valid Driver’s license and adequate automobile insurance (2 million dollars + 3rd party liability)


• 3 years of driving experience with a Class 5 license


• Suicide Intervention Awareness Training

Core Competencies

• Communication


• Service focused


• Outcome and results focused


• Continuous learning


• Problem solving


• Initiative/innovation

Employee Benefits And Workplace Culture

McMan provides a robust blend of employee benefits, personal days, learning & development, and the opportunity to contribute to the community at large. Access is provided to most benefits within the first month of employment, with a plan that includes income protection, health, dental, paramedical services, vision, prescription drug coverage, an Employee & Family Assistance Program, and a Wellness Spending Account. A 100% employer contribution pension plan is also provided after 6 months of employment. With paid vacation, a flexible schedule, and personal days, the organization encourages a work life balance.

Equal Opportunity

McMan is committed to equity, diversity and inclusion and recognizes that a diverse staff benefits and enriches the work environment and contributes to organizational excellence. Our organization is on an active reconciliation journey. Indigenous protocols, Elder guidance, and cultural learning are part of our workplace culture. Indigenous staff are supported through relational supervision and cultural practices.We acknowledge that Indigenous lived experience, community connection, and cultural knowledge are valuable forms of expertise. At McMan, we welcome applications from qualified individuals from diverse backgrounds and encourage Indigenous applicants to share their experiences in ways that feel meaningful to them.

Salary Range: $49,768 - $54,931 per annum

Closing Date: September 15, 2026 (or until a suitable candidate is found)

Thank you for applying to McMan. While we appreciate your interest in this role, only applicants selected for an interview will be contacted.

Note - the successful candidate will be required to provide satisfactory background checks, proof of insurance, and work references. The collection, use, and retention of personal information will be in accordance with McMan privacy policies and practices. By submitting your resume and personal data to McMan and participating in a personal interview, you acknowledge and consent to collecting, using, and disclosing your personal information by McMan to determine your suitability for employment opportunities.