Case Management Coordinator

Hamilton Health Sciences; Hamilton; On-site; CAD 60,000 - 85,000; Full time

Job summary

Hamilton Health Sciences is seeking a Case Management Coordinator to manage disability benefits, support employees with non-occupational illnesses or injuries, and facilitate their return to work. The ideal candidate will possess strong analytical and interpersonal skills, with a commitment to healthcare and teamwork, and must have relevant certifications in disability management.

Qualifications

• 1-3+ years of experience in disability management.
• Knowledge of Ontario Human Rights Code, Employment Standards Act, and Workplace Safety and Insurance Act.
• Experience in a large, diverse, unionized environment.

Responsibilities

• Adjudicates disability benefits for employees absent due to non-occupational illness or injury.
• Supports employees by maintaining communication and facilitating return to work.
• Assists Case Managers in promoting early return to work.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Empathy

Education

Certified Disability Management Professional or Certified Return to Work Coordinator

Diploma or degree in related field

Tools

MS Office

HRIS applications

Job description

The Ability and Attendance team within Health, Safety and Wellness at Hamilton Health Sciences manages disability, accommodation, return to work, and attendance processes through effective incident capture, triage, and response. They support staff in maintaining regular attendance by providing necessary resources and support.

Position Summary

The Case Management Coordinator adjudicates disability benefits for employees absent due to non-occupational illness or injury. They support employees by maintaining communication, providing information about processes, roles, and resources, and facilitating return to work through reasonable accommodations. They assist Case Managers and leaders in promoting early return to work and modified work programs.

Schedule Work Hours

Monday to Friday; days, with some flexibility for various shifts.

Qualifications

• Certified Disability Management Professional or Certified Return to Work Coordinator (or working towards)
• Diploma or degree in related field (e.g., Human Resources, Occupational Health and Safety, Labour Relations)
• 1-3+ years of experience in disability management
• Knowledge of Ontario Human Rights Code, Employment Standards Act, and Workplace Safety and Insurance Act
• Experience in a large, diverse, unionized environment with multiple Collective Agreements
• Excellent analytical and report writing skills
• Knowledge of best practices in disability management and return to work
• Creative problem-solving skills and ability to interact in a high-performing culture
• Strong communication, interpersonal, and relationship-building skills
• Empathy and active listening skills, maintaining professionalism
• Passion for healthcare and driving organizational performance
• Ability to develop partnerships, motivate others, and negotiate effectively
• Results-oriented with system-challenging enthusiasm
• Experience with program development and structured approaches
• Self-managed and independent work skills
• Proficiency in MS Office, Internet, email, and HRIS applications

Hamilton Health Sciences promotes a culture of safety, guided by our Mission, Vision, Values, and Code of Conduct. As a teaching hospital, supporting learners is expected. Applications must be submitted via the Careers website during the posting period. We are committed to accessibility and will accommodate needs under applicable laws. Internal applicants are considered first, and past performance influences the selection process. Prior employment circumstances are also considered. Bilingual proficiency in English and French is an asset.