Case Coordinator

First Canadian Financial Group; Sherwood Park; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Generous Paid Time Off Program

Group Retirement Savings Plan with EMP

Fitness Subsidy

Training & Development Assistance

Health, Dental and Insured Benefit Off

Health and Lifestyle Spending Account

Employee Discount Programs

Job summary

Millennium Insurance is seeking a detail-oriented Case Coordinator to join the Care-First Claims team in Alberta. You will be the first contact for injured claimants, providing empathetic support, gathering information, and guiding them through the claims process.

Role requires strong communication, organization, and discretion, with a focus on accurate documentation and timely follow-ups. On-site work in Sherwood Park is expected as part of our claims operations.

Qualifications

• 0-3 years of relevant work experience in customer service, administration, insurance, claims, or a related field.
• Strong verbal and written communication skills, with the confidence to communicate with customers by phone and email.
• Customer-focused and empathetic approach for injured individuals.
• Strong organizational skills and attention to detail with follow-ups.
• Comfortable using Microsoft Office and learning new systems.
• Good judgment and problem-solving, knowing when to escalate.
• Ability to handle confidential information with discretion.
• Eager to learn and develop knowledge of insurance claims and the Care-First model.

Responsibilities

• Receive and review incoming Care-First claim notifications and assist with establishing new claim files.
• Contact claimants by phone and email to gather information and explain the claims process.
• Follow up with claimants, insurers, and service providers to obtain outstanding information.
• Maintain accurate and organized electronic claim files, including correspondence, reports and invoices.
• Review incoming documents for completeness and refer to Case Manager or Team Lead as needed.
• Assist with invoice and payment administration by reviewing documentation and preparing payments.
• Respond to routine claimant questions and provide updates on status, requirements, payments.
• Identify missing information or delays and escalate to the appropriate team member.
• Provide day-to-day administrative and coordination support to the Care-First team.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Attention to detail

MS Office

Problem solving

Discretion

Care-First model

Tools

Microsoft Office

Job description

Opportunity

Are you a strong communicator who enjoys helping people, staying organized, and learning something new? Do you enjoy picking up the phone, asking the right questions, and making sure nothing falls through the cracks?

Millennium Insurance is looking for an eager-to-learn and customer-focused Case Coordinator to join our Care-First Claims team. Care-First is Alberta’s new auto insurance model focused on helping people injured in automobile accidents access the care and benefits they need to recover.

As a Case Coordinator, you will be one of the first points of contact for injured claimants, providing helpful and empathetic support throughout the claims process and helping create a positive claimant experience.

What you will be doing

• Receive and review incoming Care-First claim notifications and assist with establishing new claim files.
• Contact claimants by phone and email to gather information, explain the claims process, and provide helpful and empathetic support throughout the claims process.
• Follow up with claimants, insurers, and service providers to obtain outstanding information and documentation.
• Maintain accurate and organized electronic claim files, including correspondence, reports, invoices, and file notes.
• Review incoming documents for completeness and refer information requiring technical review or a decision to the appropriate Case Manager or Team Lead.
• Assist with invoice and payment administration by reviewing supporting documentation and preparing eligible payments for processing.
• Respond to routine claimant questions and provide updates on claim status, documentation requirements, payments, and next steps.
• Identify missing information, delays, discrepancies, or concerns and escalated them to the appropriate team member.
• Provide day-to-day administrative and coordination support to the broader Care-First team.

What you bring to the team

• 0-3 years of relevant work experience in customer service, administration, insurance, claims, or a related field
• Strong verbal and written communication skills, with the confidence to communicate with customers by phone and email
• A customer-focused and empathetic approach when assisting individuals who may be injured or dealing with challenging circumstances
• Strong organizational skills and attention to detail, with the ability to manage follow-ups and multiple priorities
• Comfortable using Microsoft Office and learning new systems and technology
• Good judgment and problem-solving skills, including knowing when to ask for assistance or escalated an issue
• Ability to handle personal and confidential information with discretion
• Eager to learn, take initiative, and develop knowledge of insurance claims and the Care-First model

How you will succeed

Success will be demonstrated by your ability to provide a positive and supportive experience for claimants, accurately coordinate claim intake and documentation, stay on top of required follow-ups, and provide reliable administrative support to the Care-First team. As you grow in the role, you will build your Care-First claims knowledge, confidently respond to routine inquiries, and recognize when matters require escalation.

How we take care of our Employees

Benefits

By joining Millennium Insurance, you will belong to a passionate and purpose-driven team. As part of the Wheaton Group Companies, we pride ourselves on being family oriented, socially responsible, and in doing business the right way. Millennium is proud to Great Place to Work Certified for creating an outstanding employee experience and an amazing workplace culture. Some of the amazing benefits our employees have access to include:

• Generous Paid Time Off Program
• Group Retirement Savings Plan with Employer Match
• Fitness Subsidy
• Training & Development Assistance
• Health, Dental and Insured Benefit Offerings
• Health and Lifestyle Spending Account
• Employee Discount Programs

About Millennium Insurance

Millennium Insurance is a locally owned and operated property and casualty insurance company based in Sherwood Park, AB. We pride ourselves on offering relevant and competitively priced insurance products, along with industry-leading customer service. Our business lines include personal automobiles, personal property, home warranty, commercial property, and commercial liability insurance. With over $400 million in written premium, Millennium Insurance is proud to be part of the Wheaton Group of Companies.

We thank all candidates for their interest but only candidates selected to advance in the hiring process will be contacted. Final candidates will be asked to undergo pre-employment backchecks, results of which must be satisfactory to Millennium.

Millennium is committed to fostering an inclusive, equitable and accessible workplace. If we can make any adjustments to the hiring process to better accommodate you, please provide feedback when submitting your application or let us know when we reach out about a job opportunity.