Team Lead

First Canadian Financial Group; Sherwood Park; On-site; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Generous PTO

Employer retirement match

Fitness subsidy

Training & Development assistance

Health & dental insurance

HSA

Job summary

Millennium Insurance, based in Sherwood Park, AB, seeks a senior technical leader for the Care-First Claims team. You will provide advanced guidance on complex claims, review coverage decisions, and oversee quality through audits and coaching across the team.

The role emphasizes technical leadership over people management, with exposure to tribunals, loss transfers, and high-exposure cases. CIP preferred.

Qualifications

• 7+ years in insurance claims, with Accident Benefits or complex claims experience.
• Advanced knowledge of claims handling, coverage, benefits, and legislation.
• Experience guiding technical teams on complex or high-exposure claims.
• Experience with reserves management, financial controls, and QA.

Responsibilities

• Act as primary technical resource for Case Coordinators/Managers on coverage, benefits, and complex claims.
• Provide guidance on disputed, catastrophic, high-exposure, or unusual claims.
• Review complex information and make well-supported coverage/benefit decisions.
• Conduct claim file audits and quality reviews of coverage, reserves, and documentation.
• Identify opportunities to improve claims practices, processes, and training.
• Establish and adjust reserves across Care-First claims and monitor exposures.
• Exercise secondary payment approval and ensure payments are properly supported.
• Coordinate specialized claim matters including tribunals and loss transfers.
• Provide coaching and knowledge sharing across the team to ensure consistency.
• Escalate complex matters to Care-First Manager when needed.

Education

CIP designation

Job description

Opportunity

Are you an experienced Accident Benefits professional who enjoys solving complex claims issues, sharing your expertise, and helping others make confident, well-supported decisions?

Millennium Insurance is looking for a Team Lead to join our Care-First Claims team, providing advanced technical guidance, quality oversight, and support across the claims function.

This is a senior technical leadership role rather than a formal people-management position. You will support complex claims, strengthen claims quality, provide technical guidance and coaching, and work closely with the Care-First Manager to promote consistent and effective claims handling.

What you will be doing

• Act as a primary technical resource for Case Coordinators and Case Managers, providing guidance on coverage, benefits, treatment, calculations, reserves, and complex claim matters.
• Provide advanced technical guidance on complex, disputed, catastrophic, high-exposure, fatality, or unusual claims.
• Review complex claim information and make well-supported coverage and benefit decisions within established authority.
• Conduct claim file audits and quality reviews to assess coverage decisions, benefit calculations, treatment approvals, reserves, documentation, and overall claim handling.
• Identify technical errors, recurring trends, knowledge gaps, and opportunities to improve claims practices, processes, and training.
• Review, establish, and adjust reserves across Care-First claims and identify significant or emerging financial exposures.
• Exercise secondary payment approval authority, ensuring payments are accurate, appropriately supported, and compliant with established financial controls.
• Coordinate specialized claim matters, including tribunal proceedings and loss transfers, ensuring appropriate documentation, follow-up, and escalation.
• Provide technical coaching, mentoring, and knowledge sharing to Case Coordinators and Case Managers while supporting consistency across the team.
• Recognize complex, exceptional, sensitive, precedent-setting, or above-authority matters and consult with or elevate to the Care-First Manager.

What you bring to the team

• 7+ years of relevant insurance claims experience, with strong experience in Accident Benefits, bodily injury, injury claims, or complex claims management
• Advanced knowledge of claims handling, coverage and benefit assessment, applicable legislation, and technical claims practices
• Demonstrated experience managing or providing technical guidance on complex, catastrophic, disputed, or high-exposure claims
• Experience with reserve management, financial controls, claim file reviews, and quality assurance
• Experience providing technical guidance, coaching, mentoring, or peer support to claims professionals
• Strong analytical and decision-making skills, with the ability to assess complex medical, financial, employment, and claim information and provide well-supported recommendations
• Experience with fatality claims, tribunal matters, loss transfers, or other specialized Accident Benefits matters is considered an asset
• A CIP designation is preferred; other relevant professional development is considered an asset
• Strong communication, organization, and problem-solving skills, with the ability to communicate complex technical information clearly

How you will succeed

Success will be demonstrated by your ability to provide sound and consistent technical guidance, effectively support complex claims, strengthen claim quality through file reviews and audits, and provide effective coaching to the Care-First team. You will apply sound judgment to reserves and specialized claim matters, identify emerging risks and opportunities for improvement, and recognize when management consultation or escalation is required.

How we take care of our Employees

Benefits

By joining Millennium Insurance, you will belong to a passionate and purpose-driven team. As part of the Wheaton Group Companies, we pride ourselves on being family oriented, socially responsible, and in doing business the right way. Millennium is proud to be Great Place to Work Certified for creating an outstanding employee experience and an amazing workplace culture. Some of the amazing benefits our employees have access to include:

• Generous Paid Time Off Program
• Group Retirement Savings Plan with Employer Match
• Fitness Subsidy
• Training & Development Assistance
• Health, Dental and Insured Benefit Offerings
• Health and Lifestyle Spending Account
• Employee Discount Programs

About Millennium Insurance

Millennium Insurance is a locally owned and operated property and casualty insurance company based in Sherwood Park, AB. We pride ourselves on offering relevant and competitively priced insurance products, along with industry-leading customer service. Our business lines include personal automobiles, personal property, home warranty, commercial property, and commercial liability insurance. With over $400 million in written premium, Millennium Insurance is proud to be part of the Wheaton Group of Companies.

We thank all candidates for their interest but only candidates selected to advance in the hiring process will be contacted. Final candidates will be asked to undergo pre-employment backchecks, results of which must be satisfactory to Millennium.

Millennium is committed to fostering an inclusive, equitable and accessible workplace. If we can make any adjustments to the hiring process to better accommodate you, please provide feedback when submitting your application or let us know when we reach out about a job opportunity.