Care-First Claims Case Coordinator

First Canadian Financial Group; Sherwood Park; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Generous Paid Time Off Program

Group Retirement Savings Plan with EMP

Fitness Subsidy

Training & Development Assistance

Health, Dental and Insured Benefit Off

Health and Lifestyle Spending Account

Employee Discount Programs

Job summary

Millennium Insurance is seeking a detail-oriented Case Coordinator to join the Care-First Claims team in Alberta. You will be the first contact for injured claimants, providing empathetic support, gathering information, and guiding them through the claims process.

Role requires strong communication, organization, and discretion, with a focus on accurate documentation and timely follow-ups. On-site work in Sherwood Park is expected as part of our claims operations.

Qualifications

• 0-3 years of relevant work experience in customer service, administration, insurance, claims, or a related field.
• Strong verbal and written communication skills, with the confidence to communicate with customers by phone and email.
• Customer-focused and empathetic approach for injured individuals.
• Strong organizational skills and attention to detail with follow-ups.
• Comfortable using Microsoft Office and learning new systems.
• Good judgment and problem-solving, knowing when to escalate.
• Ability to handle confidential information with discretion.
• Eager to learn and develop knowledge of insurance claims and the Care-First model.

Responsibilities

• Receive and review incoming Care-First claim notifications and assist with establishing new claim files.
• Contact claimants by phone and email to gather information and explain the claims process.
• Follow up with claimants, insurers, and service providers to obtain outstanding information.
• Maintain accurate and organized electronic claim files, including correspondence, reports and invoices.
• Review incoming documents for completeness and refer to Case Manager or Team Lead as needed.
• Assist with invoice and payment administration by reviewing documentation and preparing payments.
• Respond to routine claimant questions and provide updates on status, requirements, payments.
• Identify missing information or delays and escalate to the appropriate team member.
• Provide day-to-day administrative and coordination support to the Care-First team.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Attention to detail

MS Office

Problem solving

Discretion

Care-First model

Tools

Microsoft Office

Job description

Millennium Insurance is seeking a detail-oriented Case Coordinator to join the Care-First Claims team in Alberta. You will be the first contact for injured claimants, providing empathetic support, gathering information, and guiding them through the claims process.

Role requires strong communication, organization, and discretion, with a focus on accurate documentation and timely follow-ups. On-site work in Sherwood Park is expected as part of our claims operations.