Case Manager

First Canadian Financial Group; Sherwood Park; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Generous Paid Time Off

Group Retirement Savings with Employer

Health, Dental and Insured Benefits

Flexible Work Options

Training & Development Support

Employee Discount Programs

Job summary

Millennium Insurance in Sherwood Park, AB is seeking an experienced Case Manager to join the Care-First Claims team. You will assess claims, coordinate treatment and return-to-work activities, and communicate clearly with claimants, healthcare providers, employers, and other parties to support recovery.

The role requires 3–7 years in insurance claims or disability case management, strong analytical skills, and proficiency with claims systems and MS Office.

Qualifications

• 3–7 years of experience in insurance claims, injury or disability case management.
• Strong analytical and decision-making skills to assess complex information.
• Experience coordinating treatment, rehabilitation, and return-to-work activities.
• Excellent verbal and written communication with empathy.
• Proficient with claims management systems and Microsoft Office.
• Alberta Accident Benefits experience preferred but not required.
• CIP, healthcare credential, or disability-management designation is a plus.

Responsibilities

• Assess claim information to determine coverage, eligibility, and entitlement.
• Review medical, employment, income, and other information to decide benefits.
• Calculate benefits and monitor ongoing eligibility and payments.
• Review medical reports and approve treatment requests within authority.
• Coordinate treatment, rehabilitation, and additional assessments.
• Develop and monitor return-to-work plans with claimants and others.
• Maintain regular, empathetic communication about decisions and next steps.
• Establish reserves for assigned claims based on exposure.
• Manage claim activities and follow up, identifying barriers to recovery.
• Escalate complex or above-authority matters for review.

Skills

Case management

Insurance claims

Analytical skills

Decision making

Communication skills

Organization

Caseload management

Alberta Accident Benefits

Claims systems

Microsoft Office

Education

CIP/credentials

Healthcare credential

Disability management designation

Tools

Claims management systems

Microsoft Office

Job description

Opportunity

Are you an experienced case management professional who combines sound judgment with genuine care for people? Do you enjoy assessing complex information, coordinating care, and helping people move forward following an injury?

Millennium Insurance is looking for a Case Manager to join our Care-First Claims team.

As a Case Manager, you will manage claims through assessment and recovery, making informed benefit decisions, coordinating treatment and return-to-work activities, and working with claimants and healthcare providers, employers, and other involved parties to support positive recovery outcomes.

What you will be doing

• Assess claim information to determine coverage, benefit eligibility, and entitlement in accordance with applicable legislation, policy provisions, and established authority.
• Review medical, employment, income, and other relevant information to make and document well-supported claim and benefit decisions.
• Calculate applicable benefits and monitor ongoing eligibility, changes in circumstances, and benefit payments.
• Review medical reports and treatment plans and approve treatment requests within established authority.
• Coordinate treatment, rehabilitation, additional assessments, and other services required to support recovery.
• Develop and monitor individualized return-to-work or return-to-function plans in collaboration with claimants and other involved parties.
• Maintain regular and empathetic communication with claimants, explaining benefit decisions, treatment approvals, documentation requirements, and next steps.
• Establish and maintain appropriate reserves for assigned claims based on available information and anticipated claim exposure.
• Manage claim activities and documentation, identify barriers to recovery, and ensure appropriate and timely follow-up.
• Recognize complex, unusual, sensitive, or above-authority matters and seek appropriate consultation or escalation for further review.

What you bring to the team

• 3-7 years of relevant experience in insurance claims, injury or disability case management, medical claims, healthcare, benefits administration, or a related field
• Strong analytical and decision-making skills, with the ability to assess medical, employment, income, and other complex information
• Experience coordinating treatment, rehabilitation, disability management, recovery, or return-to-work activities
• Strong verbal and written communication skills, with the ability to explain decisions clearly and communicate empathetically with injured claimants
• Strong organization and case-management skills, with the ability to manage multiple claims, priorities, follow-ups, and deadlines
• Previous Alberta Accident Benefits experience is preferred but not required
• Experience managing complex or catastrophic injuries, income-replacement benefits, or matters involving significant financial exposure is considered an asset
• CIP, healthcare credential, disability-management designation, or other relevant professional qualifications is considered an asset
• Comfortable using claims management systems, Microsoft Office, and learning new systems and technology

How we take care of our Employees

Benefits

By joining Millennium Insurance, you will belong to a passionate and purpose-driven team. As part of the Wheaton Group Companies, we pride ourselves on being family oriented, socially responsible, and in doing business the right way. Millennium is proud to be Great Place to Work Certified for creating an outstanding employee experience and an amazing workplace culture. Some of the amazing benefits our employees have access to include:

• Generous Paid Time Off Program
• Group Retirement Savings Plan with Employer Match
• Fitness Subsidy
• Flexible Work Options
• Training & Development Assistance
• Health, Dental and Insured Benefit Offerings
• Health and Lifestyle Spending Account
• Employee Discount Programs

About Millennium Insurance

Millennium Insurance is a locally owned and operated property and casualty insurance company based in Sherwood Park, AB. We pride ourselves on offering relevant and competitively priced insurance products, along with industry-leading customer service. Our business lines include personal automobiles, personal property, home warranty, commercial property, and commercial liability insurance. With over $400 million in written premium, Millennium Insurance is proud to be part of the Wheaton Group of Companies.

We thank all candidates for their interest but only candidates selected to advance in the hiring process will be contacted. Final candidates will be asked to undergo pre-employment backchecks, results of which must be satisfactory to Millennium.

Millennium is committed to fostering an inclusive, equitable and accessible workplace. If we can make any adjustments to the hiring process to better accommodate you, please provide feedback when submitting your application or let us know when we reach out about a job opportunity.