Commercial Property Examiner

First Canadian Financial Group; Sherwood Park; Hybrid; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Earned Time-Off

Group Retirement Savings Plan

Hybrid work options

Fitness center subsidy

Education Assistance

Health, Dental and Insured Benefit

Health and Lifestyle spending account

Employee discount programs

Job summary

Millennium Insurance, based in Sherwood Park, AB, invites applications for a Commercial Examiner in a hybrid role. You will assess commercial property claims, coordinate with policyholders, IAs, and vendors, and negotiate settlements while upholding compliance and quality standards.

You will leverage knowledge of property policies, Xactimate, and claims procedures, delivering accurate assessments and timely customer service in a collaborative team environment.

Qualifications

• Minimum of three (3) years of experience in commercial property claims or related insurance field.
• Field property adjusting experience is an asset.
• Xactimate experience is preferred.
• CIP/FCIP designation is considered an asset.
• Strong working knowledge of property insurance policies and claims procedures.
• Excellent communication and negotiation skills with stakeholders.

Responsibilities

• Collaborate with policyholders, IAs, contractors and stakeholders to assess property damage accurately.
• Review IA reports and assess coverage, liability, and extent of damage.
• Analyze policy coverage to determine scope and potential subrogation opportunities.
• Verify claim validity and escalate potentially fraudulent activity.
• Prepare clear, detailed reports with findings, coverage positions, and recommended settlements and reserves.
• Negotiate settlements balancing customer experience with company guidelines.
• Ensure compliance with regulations and internal policies; maintain audit-ready files.
• Provide exceptional customer service with timely updates and stakeholder communication.
• Stay current with industry trends, legal developments, and best practices in claims management.

Skills

Communication skills

Negotiation skills

Analytical thinking

Attention to detail

Emotional intelligence

Problem solving

Education

Post-secondary education / CIP/FCIP designation

Tools

Claims management software

MS Office Suite

Job description

Opportunity

If you have a passion for providing fair and efficient claims assessments, a strong understanding of commercial insurance, and exceptional communication skills, we invite you to apply and become a valuable member of our dedicated claims team.

As a Commercial Examiner, you will play a pivotal role in ensuring timely and accurate claims processing for commercial property-related incidents. You will work closely with policyholders, independent adjusters (IA), third-party vendors, and internal stakeholders to assess and determine the extent of property damage, evaluate coverage, and negotiate settlements.

This is a hybrid position.

What you will be doing

• Collaborate with policyholders, independent adjusters (IAs), contractors, and other stakeholders to gather relevant information and assess property damage accurately.
• Review and evaluate IA reports for commercial property claims, assess coverage, liability, and extent of damage or loss.
• Analyze policy coverage to determine the scope of insurance claims, while identifying potential subrogation opportunities.
• Verify the validity of claims and escalation of any potentially fraudulent activity.
• Prepare clear and detailed reports outlining findings, coverage positions, and recommended settlement and reserve amounts.
• Negotiate claim settlements with policyholders, balancing customer experience with company guidelines.
• Ensure compliance with industry regulations and internal company policies throughout the claims process.
• Maintain accurate, comprehensive, and audit-ready claim files and documentation in accordance with company guidelines and industry standards.
• Provide exceptional customer service by promptly responding to inquiries, providing status updates, and addressing stakeholder concerns.
• Stay current with industry trends, legal developments, and best practices in claims management.

What you bring to the team

• Minimum of three (3) years of experience in commercial property claims, property adjusting, commercial insurance, underwriting, restoration, construction, or a related insurance field
• Field property adjusting experience is an asset
• Xactimate experience is preferred
• Post-secondary education and/or CIP/FCIP designation are considered an asset
• Strong working knowledge of property insurance policies, coverage interpretation, and claims procedures
• Excellent communication and negotiation skills, with the ability to engage effectively with policyholders, claimants, contractors, independent adjusters, legal representatives, and internal stakeholders
• Proficient computer skills, including experience with claims management software and MS Office Suite
• Strong analytical and problem-solving skills, with the ability to evaluate complex information and make informed decisions
• High attention to detail, with strong organization and prioritization skills
• Demonstrated emotional intelligence, empathy, and professionalism in customer interactions

How you will succeed

In the first year, success will be measured by your ability to deliver timely, accurate, and fair commercial property claim assessments while providing exceptional customer service. You will build strong working relationships with policyholders, independent adjusters, contractors, and internal stakeholders; effectively evaluate coverage and negotiate fair settlements; maintain accurate, audit-ready claim documentation; and contribute positively to a collaborative, high-performing claims team. Success will also be demonstrated through sound judgment, effective reserve management, strong file quality, regulatory compliance, and a commitment to continuous learning and industry best practices.

How we take care of our Employees

By joining Millennium Insurance, you will belong to a passionate and purpose-driven team. As part of the Wheaton Group Companies, we pride ourselves on being family oriented, socially responsible, and in doing business the right way.

Millennium is proud to be Great Place to Work Certified for creating an outstanding employee experience and an amazing workplace culture.

Some of the amazing benefits our employees have access to include:

• Earned Time-Off and Vacation Program
• Group Retirement Savings Plan with employer match
• Hybrid work options available
• Fitness center subsidy
• Education Assistance
• Health, Dental and Insured Benefit offerings
• Health and Lifestyle spending account
• Employee discount programs

About Millennium Insurance

Millennium Insurance is a locally owned and operated property and casualty insurance company based in Sherwood Park, AB. We pride ourselves on offering relevant and competitively priced insurance products, along with industry-leading customer service. Our business lines include personal automobiles, personal property, home warranty, commercial property, and commercial liability insurance. With over $400 million in written premium, Millennium Insurance is proud to be part of the Wheaton Group of Companies.

We thank all candidates for their interest but only candidates selected to advance in the hiring process will be contacted. Final candidates will be asked to undergo pre-employment backchecks, results of which must be satisfactory to Millennium.

Millennium is committed to fostering an inclusive, equitable and accessible workplace. If we can make any adjustments to the hiring process to better accommodate you, please provide feedback when submitting your application or let us know when we reach out about a job opportunity.