Case Coordinator

Workers Compensation Board of PEI; Charlottetown; On-site; CAD 55,000 - 75,000; Full time

Job summary

The Workers Compensation Board of PEI is seeking a Full-Time Temporary Case Coordinator in Charlottetown to manage claims for workers disabled by workplace injuries. The role focuses on a client-centered approach, coordinating with employers, health care providers, and workers to support a timely return to work under an established model.

Responsibilities include developing case plans, interpreting legislation and policies, and collaborating with leadership to improve claims and compensation

Qualifications

• Post-secondary degree in health or social sciences.
• 3–5 years of experience in a role demonstrating decision-making, analytical and critical thinking, plus strong interpersonal and communication skills.
• Experience working in a client-centered team environment, interpreting legislation/policy to determine entitlement to benefits.
• Ability to compose clear, concise communications and perform wage loss calculations.
• Bilingual in French and English is an asset; satisfactory criminal records check required.

Responsibilities

• Develop case plans for injured workers based on best practice.
• Coordinate a team effort toward goal-oriented recovery and return to work.
• Interpret and apply WCB legislation, policy, and procedures in relation to entitlement and responsibilities.
• Communicate with workers, employers, and stakeholders in a timely manner.
• Coordinate access to services for injured workers and provide program information.
• Maintain up-to-date claim files with proper documentation and rationale for decisions.

Skills

Interpersonal communication

Analytical thinking

Oral and written communication

Team collaboration

Education

Post-secondary degree in health or social sciences

Job description

FULL-TIME TEMPORARY POSITION

(beginning immediately for approximately 1 year, with possible extension)

The Workers Compensation Board (WCB) helps to build safe and healthy workplaces in PEI and provides benefits and services to reduce the impact of work-related injuries.

The Case Coordinator position utilizes a client centered approach in managing claims of workers who are work disabled due to a workplace injury. The incumbent works with employers, injured workers, and health care providers to assist in achieving a safe and timely return to work using an established work disability prevention model. The Case Coordinator coordinates the activities of internal and external resources, in planning and executing recovery and return to work.

The Case Coordinator interprets and applies WCB legislation, policies, and procedures.

The Case Coordinator reports to the Manager, Work Disability Prevention. Duties include, but are not limited to:

• Developing case plans for injured workers based on best practice.
• Coordinating a team effort towards a goal-oriented recovery that prevents unnecessary work disability.
• Interpreting and applying WCB legislation, policy, and procedures in relation to determining entitlement to benefits and services and the extent of WCB's responsibility on claims.
• Communicating with workers, employers, and other stakeholders in a timely manner and in a variety of ways.
• Coordinating access to appropriate services for injured workers.
• Providing clients with information on WCB programs and services, policy, and legislation, and ensures that processes are clear and understood.
• Ensuring claim files are up to date and properly documented and ensures that appropriate rationale is outlined in decisions based on legislation and policy.
• Adhering to established case management standards.
• Collaborating with the leadership team in the development and revision of Claims and Compensation policies and procedures, and plans for the Claims and Compensation Division.
• Working collaboratively and actively participating in service improvement initiatives.

Qualifications:

• Applicants must possess a post-secondary degree (preferably in health or social sciences) supplemented byconsiderable (3-5 years) experience in a responsible position demonstrating the applicant's decision-making abilities, analytical and critical thinking skills, interpersonal and oral and written communication skills. Experience working in a client centered team environment, interpreting legislation and policy to or determine entitlement to benefits and experience managing a client case load is preferred.
• Applicants must have the proven ability to compose clear and concise communication materials and to do mathematical calculations to determine wage loss benefit.
• Knowledge of medical terminology and the ability to interpret medical reports is an asset.
• Demonstrated equivalencies will be considered and must be articulated in the application process.
• Bilingual in both French and English would be considered an asset.
• A satisfactory criminal records check is required for this position.

The Workers Compensation Board is committed to providing a safe, healthy, and inclusive work environment for all employees.

We would like to thank all applicants for their interest; however, only those that are selected for an interview will be contacted.

Languages:

• English