Health Care Services Facilitator

Saskatchewan Workers' Compensation Board; Saskatoon; On-site; CAD 70,000 - 90,000; Full time

Job summary

The Saskatchewan Workers' Compensation Board in Saskatchewan is seeking a healthcare professional to identify and resolve issues arising during treatment or return-to-work programs. This field position requires collaboration with Claims Entitlement Specialist, Case Manager, health care professionals, treatment centres and employers to resolve problems and clarify responsibilities.

You will work with Medical Health professionals to address difficulties in return-to-work programs, provide

Qualifications

• Clinical knowledge as it applies to Functional Rehabilitation and Return to Work Programs.
• Demonstrated case management skills, including problem identification and problem solving, and good medical interpretation skills.
• Oral and written communication.
• Conducting interviews.
• Critical analysis skills.
• Resolving conflicts on the basis of legislation, policy and department processes.
• Organizing work schedules, prioritizing multiple tasks and completing work within established time frames.
• User knowledge of computer business applications such as Microsoft Office (Work, Excel and Outlook).

Responsibilities

• Consults with Claims Entitlement Specialist and/or Case Manager, health care professionals, treatment centres, employers or workers, where problems develop with treatment or return to work programs. Identifies problem and resolves.
• Identifies need for clarification on issues of extent of WCB responsibility and consults with Claims Entitlement Specialist and/or Case Manager to provide clear instructions to treatment centre and all parties involved.
• In conjunction with Medical Health (Psychologist/ Physiotherapist), works to resolve difficulties arisingin return to work programs by contacting employer, worker, Health Care Professional and treatment centre. May involve education, explanation, mediation and confrontation. May involve work site visitations.
• Resolves conflicts in medical opinion between Primary Care Providers and treatment centre. May involve discussion with Primary Care Providers, return to the treatment centre or referral to an assessment team.
• Meets with Health Care professionals andtreatment centres throughout Saskatchewan to review treatment programs and identify and resolve concerns.
• Participates in departmental meetings to provide input to developing and monitoring programs and developing procedures and documentation.
• Educates Health Care professionals and treatment centres as to Workers’ Compensation Board requirements on procedures, reporting, etc.
• Serves as a resource for Claims Entitlement Specialist and/or Case Manager, Health Care professionals and treatment centers.

Skills

Clinical knowledge

Case management

Communication skills

Interviews

Critical thinking

Conflict resolution

Organization

MS Office

Education

Post-secondary degree in a health services field

Tools

Microsoft Office

Job description

Identify and resolve problems that develop during treatment or return-to-work programs.

Duties & Responsibilities:

• Consults with Claims Entitlement Specialist and/or Case Manager, health care professionals, treatment centres, employers or workers, where problems develop with treatment or return to work programs. Identifies problem and resolves.
• Identifies need for clarification on issues of extent of WCB responsibility and consults with Claims Entitlement Specialist and/or Case Manager to provide clear instructions to treatment centre and all parties involved.
• In conjunction with Medical Health (Psychologist/ Physiotherapist), works to resolve difficulties arisingin return to work programs by contacting employer, worker, Health Care Professional and treatment centre. May involve education, explanation, mediation and confrontation. May involve work site visitations.
• Resolves conflicts in medical opinion between Primary Care Providers and treatment centre. May involve discussion with Primary Care Providers, return to the treatment centre or referral to an assessment team.
• Meets with Health Care professionals andtreatment centres throughout Saskatchewan to review treatment programs and identify and resolve concerns.
• Participates in departmental meetings to provide input to developing and monitoring programs and developing procedures and documentation.
• Educates Health Care professionals and treatment centres as to Workers’ Compensation Board requirements on procedures, reporting, etc.
• Serves as a resource for Claims Entitlement Specialist and/or Case Manager, Health Care professionals and treatment centers.

Qualifications:

A post-secondary degree in a health services field, and a minimum of one (1) years’ experience of having worked in a health care system (preferably Saskatchewan) as a licensed registered nurse, nurse practitioner, physiotherapist, occupational therapist, chiropractor or physician. Current license with the appropriate regulated profession preferred but not essential.

Over one (1) year successful experience demonstrating the ability to do the following:

• Clinical knowledge as it applies to Functional Rehabilitation and Return to Work Programs.
• Demonstrated case management skills, including problem identification and problem solving, and good medical interpretation skills.
• Oral and written communication.
• Conducting interviews.
• Critical analysis skills.
• Resolving conflicts on the basis of legislation, policy and department processes.
• Organizing work schedules, prioritizing multiple work tasks and completing work within established time frames.
• User knowledge of computer business applications such as Microsoft Office (Work, Excel and Outlook).

Willingness and ability to travel within the province and to work independently away from the office.

This position is a field position. As such, it is necessary for an individual to have a valid class 5 driver’s license to occupy the position.

Application Deadline: October 6, 2026

The Saskatchewan Workers' Compensation Board is committed to achieving a representative workforce. Members of designated groups (women, aboriginal people, people with disabilities and visible minorities) are encouraged to apply.