Bilingual Intake Screener

Government of PEI; Charlottetown; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Paid vacation and sick leave

Training funds

Employee assistance program

Job summary

Government of PEI is seeking a Social Programs Intake Screener to provide intake assessment and information for program eligibility within the Social Programs division. The role involves phone and face-to-face support for individuals and families facing financial and personal challenges.

Responsibilities include assessing needs, coordinating with clinical assessors, and guiding applicants through eligibility processes, with a focus on equity, diversity and accessibility.

Qualifications

• University degree in a discipline related to the duties of the position, preferably social sciences.
• Experience in social services and familiarity with social programs.

Responsibilities

• Conduct intake screening assessments for Social Programs via phone or in-person, answering inquiries and assessing needs.
• Identify situations requiring immediate intervention or referrals, including emergency financial needs.
• Manage application documentation and explain requirements, supporting applicants in obtaining forms and maintaining records for eligibility reviews.
• Determine eligibility according to program acts, regulations, policies and procedures.
• Coordinate the eligibility and clinical assessment processes, liaising with committees and scheduling intake appointments.

Skills

Communication skills

Interpersonal skills

Time management

Problem solving

Organizational skills

Crisis intervention

Education

University degree in social sciences

Tools

Outlook

ISM

WordPerfect

Microsoft Word

Job description

JOB ID: 174334

*Temporary/Full-time with a possible extension.
The Department of Social Development and Seniors is committed to Equity, Diversity, Inclusion and Accessibility. Our goal is to build a public sector workforce that reflects the diverse communities we serve and to promote welcoming, diverse, inclusive, respectful workplaces that are accessible to all. We welcome all interested individuals including Indigenous People, persons with disabilities, Black, racialized, ethnic and culturally diverse groups, as well as people regardless of their sexual orientation, gender identities, and gender expressions. Those looking for more information are invited to visit ourEquity, Diversity, and Inclusion Policy.

This position is responsible to provide intake assessment and service for all program eligibility/ ineligibility within Social Programs. As part of the Social Programs integrated client centered service delivery model, this position provides information, problem solving support and advocacy through phone advice & face to face to individuals and families experiencing difficulties related to financial and personal functioning. The programs to which the Social Program Intake Screener would be responsible to deliver are: Social Supports; Child Care Subsidy; and AccessAbility Supports. The Social Program Intake Screener will work collaboratively with colleagues, community and applicants and facilitate referrals across all programs and external agencies. The Social Program Intake Screener provides specialization in the assessment and delivery of services with knowledge and expertise on the support needs of people with multiple barriers and working within a multi-disciplinary division.

Duties will include but are not limited to:

• Conducting intake screening assessments for services of Social Programs applicants via phone or in-person, responding to inquiries regarding program guidelines, and assessing needs and risk factors during interviews.
• Identifying situations requiring immediate intervention or referral, including emergency financial needs that may require Social Assistance.
• Managing application documentation, including explaining requirements (such as Health Reports and Disability Support Information), providing support to applicants in obtaining necessary forms, and overseeing accurate record maintenance for eligibility reviews.
• Determining eligibility in accordance with Program Acts/Regulations, policies, and procedures.
• Analyzing presented information to confirm accuracy and evaluate the need for appropriate follow-up.
• Coordinating the eligibility and clinical assessment process, liaising with the eligibility committee and Clinical Assessors, booking clinical assessments, and scheduling intake appointments for the Support Coordinator.
• Developing clear and concise written correspondence regarding complex issues related to program eligibility.
• Other duties as required.

Minimum Qualifications:

• The incumbent must have a University Degree in a discipline related to the duties of the position preferably in Social Sciences.
• Experience working with individuals and their families in the area of social services.
• Experience working in social programs is preferred.
• Demonstrated equivalencies will be considered.
• Strong knowledge and understanding of community resources, including but not limited to Child and Family Services, Mental Health Services, Addiction Services, School systems, Police, Housing, medical services, counselling services, Family Violence workers, shelters, youth justice etc.
• Knowledge of the legislative requirements, regulations, policies and procedures and the mission, beliefs and vision of the Social Programs Division.
• Requires skills in risk assessment, counselling, critical thinking, group work and crisis intervention.
• Ability to work independently with minimal supervision.
• This position requires excellent oral and written communication skills.
• Excellent interpersonal, time management, problem solving and organizational skills.
• Requires computer literacy with experience using a variety of software programs ie. Outlook, ISM, word perfect, Microsoft word.
• Valid PEI Driver’s license.
• Provide a satisfactory Credit Check. You will be asked to complete a consent form authorizing HR to request a credit check through our third-party provider.
• A good previous work and attendance record and an acceptable criminal record check and vulnerable sector record check.
• This is a bilingual position. Advanced oral proficiency in English and French is required.

Other Qualifications:

• Requires a knowledge of cultural needs and diversity.
• Experience working with people with disabilities and their families that would indicate an understanding of the impacts and barriers faced by people with disabilities.
• Applicants are expected to complete the full length of this assignment, unless applying for a permanent position.

Benefits:

• Eligible for paid vacation and sick leave, as per the UPSE Collective Agreement
• Up to $2,500 annual training funds
• Employee assistance program

This competition may be used to fill future job vacancies.

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The Public Service is inspired to make a positive impact and proud to shape the future of our Island Community.

Languages:

• English
• French