Case Managers

CareerBeacon; Saint John; On-site; CAD 92,000 - 109,000; Full time

Benefits offered by this job

Health and Dental Coverage

New Brunswick Public Service Pension

Job summary

WorkSafeNB is seeking a bilingual Case Manager (English/French) to support injured workers across New Brunswick. This permanent role involves assessing needs, coordinating return-to-work plans, and liaising with employers, healthcare providers, and unions to access medical and vocational services.

You will manage caseloads, write reasoned decisions, and ensure compliant benefit administration under the Workers' Compensation Act while upholding exceptional client service in a busy, supportive

Qualifications

• University degree required; health-related sciences or social sciences degree considered an asset.
• Five years of experience in medical management, disability management, vocational counseling or related work.
• Certification in disability management within two years or willingness to obtain.
• Knowledge of social agencies and benefits such as EI, CPP Disability.
• Experience interpreting and implementing legislation and policy is an asset.

Responsibilities

• Assess needs of workers and administer benefits under Workers' Compensation Act.
• Lead development of a goal-oriented return-to-work plan with workers and employers.
• Coordinate with health-care providers, unions, and service providers for medical and vocational services.
• Manage assigned caseloads and prepare plain language decisions.
• Make entitlement decisions and communicate in writing and verbally; authorize services and benefits.
• Defend decisions in writing when approving or denying compensation.

Skills

Bilingual English/French

Written communication

Decision making

Teamwork

Adaptability

Client-focused service

Planning and organizing

Problem solving

Legislation and compliance

Education

University degree required

Health-related or Social Sciences degree asset

Job description

Work Remotely Anywhere in the Province of New Brunswick.

Looking to make a meaningful impact in the lives of injured workers and employers across New Brunswick?

WorkSafeNB is hiring a Bilingual written and spoken Case Manager for a permanent position within our Claims Management team. We're also creating a talent pool of qualified Bilingual written and spoken candidates for future permanent and term opportunities. When you apply, you'll be considered not only for the current opening but also for upcoming bilingual Case Manager roles over the next year.

Reporting to a dedicated Claims Management leader, you are responsible for a broad range of responsibilities including assessing the needs of individual workers and administering the benefit provisions of the Workers' Compensation Act. They also exercise leadership in the development of a goal-oriented return-to-work plan; liaising with employers, health-care providers, unions, and other service providers to ensure access to appropriate medical and vocational rehabilitation services. Other responsibilities include managing assigned caseloads, preparing reasoned plain language decisions, adhering to procedures for return-to-work management and approving/authorizing services and benefits for injured workers on an ongoing basis.

Salary And Hours Of Work:

• Hours of work are those required to perform the assigned tasks but shall not be less than 35 hours per week, 7 per day. Monday to Friday between 8:00-5:00 PM.
• The pay scale for this position is $92,248.80 to $108,528.00 annually.

Responsibilities

• Experience in building strong trusting relationships with clients and external service providers to promote early and safe return to work outcomes.
• Exercise leadership in the development of a goal-oriented return-to-work case plan, by proactively managing a timely and safe return-to-work process through the active participation of the injured worker and employer.
• Work in a high pace environment without losing sight of the Safe and Early Return to Work Goal.
• Work collaboratively with injured workers, employers, and health-care professionals, in the development of the return-to-work plan.
• Manage, organize, and prioritize a high-volume workload; deal with changing and conflicting priorities and deadlines, remain professional and maintain resiliency when confronted with challenging circumstances.
• Prepare written decisions that contain the issue in review, the policy tests, the evidence, the weighing of evidence, the rationale for the decision and conclusion that supports WorkSafeNB's position.
• Act as principal decision maker on assigned claims and effectively communicate decisions both verbally and in writing when determining entitlement to compensation, services, and medical aid.
• Make decisions in a fiscally responsible manner including verification and authorization of benefit entitlements and to defend these decisions in writing, both when approving and denying entitlement to compensation.

Qualifications

• A University Degree is required. A degree in the field of health-related sciences or Social Sciences (e.g., Psychology or Social Work) would be considered an asset.
• Five years of experience in the field of medical management, disability management, vocational counseling, vocational rehabilitation, or other related work experience.
• Either have, or be willing to obtain, certification in disability management within two years of employment.
• Knowledge of social agencies and the services/benefits available such as Social Assistance, Employment insurance, Canada Pension Plan Disability.
• Knowledge of or experience with the following acts would be an asset: Workers' Compensation Act, Workplace Health Safety, Compensation Commission Act, Firefighters Act, Occupational Health and Safety Act, Human Rights Act, Privacy of Information Act, Employment Standards Act and Employment Insurance Act.
• Demonstrate critical thinking and reasoning for decision-making and writing is considered an asset.
• Experience in interpreting and implementing legislation and policy is considered an asset.

Competencies

• Ensuring Accountability
• Teamwork and Collaboration
• Decision Making
• Adaptability
• Client-focused Service
• Enabling Communication
• Planning and Organizing
• Problem Solving
• Written Communication
• Legislation and Compliance

Written and spoken competence in English and French is required for these positions.

WorkSafeNB is excited to extend a comprehensive benefits program to our permanent and term contract employees.

You’ll enjoy a range of valuable benefits designed to support your well?being and success. Below is an overview of what we’re pleased to offer you:

• Health and Dental Coverage
• Basic Life and Accidental Death & Dismemberment (AD&D) Insurance
• Optional Dependent Life Insurance
• New Brunswick Public Service Pension Plan
• Competitive vacation and leave entitlements
• Online Doctors
• Personal Wellness Account

Your primary workspace will be from your in-home office, with the occasional expectation of in person meetings, for that reason, working from outside the province of New Brunswick, or country, is not permissible.

We thank all those who apply however only those selected for further consideration will be contacted.

For more information about WorkSafeNB, or this and other employment opportunities, please visit our website at worksafenb.ca.

About Us

The team at WorkSafeNB is passionate about promoting health and safety in New Brunswick workplaces. We strive to make New Brunswick the safest place to work. However, injuries do occur, and when they do, we are committed to providing caring recovery and return to work services, benefits, and compensation to injured workers and their families. Culture is the heartbeat of the organization. The stronger it is, the further we go! Selected by our employees, our WorkSafeNB values shape our culture. We put our values of Accountability, Collaboration and Trust into ACTion. We demonstrate accountability by taking pride in and ownership of our work so we can take care of our clients and other New Brunswickers. Through collaboration, we build strong partnerships and innovate to achieve better outcomes. Trust guides our organization; we lead and listen with empathy and embrace diversity, inclusion and belonging. These ACTions shape us.