Case Administrator

Government of Alberta; Edmonton; Hybrid; CAD 57,000 - 72,000; Full time

Job summary

Government of Alberta, Justice ministry in Edmonton, is seeking a Case Administrator responsible for managing client files in MOVES, ensuring accuracy, and supporting IRS reviews.

The role requires a high school diploma and 3 years' related admin experience in a judicial office, with proficiency in M365, Teams, and Outlook; security screening applies.

Qualifications

• High School Diploma and three years of related administrative experience in a judicial office environment and demonstrated knowledge of M365, Microsoft Teams, and the Outlook suite of applications is required.

Responsibilities

• Client File Management & Data Accuracy: maintain and update client records in MOVES with high accuracy to support law enforcement, registry agents, and government agencies.
• Ensure compliance with POPA regulations and procedural fairness.
• Guidance & support to branch members: assist in interpreting driver records and case files, ensuring accurate processing of time-sensitive and legislated documents.
• Provide IT and process guidance to clients regarding applications, document uploads, and payments.
• Scheduling & correspondence for reviews: Coordinate IRS reviews, respond to high-volume public inquiries, and provide detailed explanations of the program.
• Prepare review-related correspondence and legal documents for adjudicators.
• Records Management & Disclosure Handling: secure and process disclosure documents for IRS reviews, liaise with law enforcement agencies, and ensure clients receive the required information.
• Track and analyze witness statements for quality assurance.
• Vehicle Seizure Program Support: process applications for vehicle seizure or immobilization release, compile case details for adjudicators, and ensure accurate closure of case files.
• Judicial & Administrative Review Support: prepare court packages for judicial reviews, provide certified records to legal teams, and assist in resolving complex or outlier cases.

Skills

M365

Microsoft Teams

Outlook

Education

High School Diploma

Job description

Job Information Job Title:Case Administrator Job Requisition ID:86984 Ministry:Justice Location:Edmonton Full or Part-Time:Full Time Hours of Work:36.25 hours per week Permanent/Temporary/Wage: Temporary – 12 months Scope: Open Competition Closing Date: September 9, 2026 Classification: Administrative Support 5 Salary: $2,192.15 to $2,773.77 bi-weekly ($57,215 - $72,395/ year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.

SafeRoads Alberta simplifies the process for Albertans challenging Immediate Roadside Sanctions (IRS) under the Traffic Safety Act, promoting fairness and efficiency in public safety. By addressing impaired driving outside the criminal courts, SafeRoads focuses on fast-tracking justice, reducing strain on resources, and improving road safety.

Role Responsibilities

Seeking a pivotal role in the legal process? Step into the spotlight as a Case Administrator, where your organizational mastery keeps justice running smoothly.

In this position you will need to critically assess situations and determine when to seek the Case Coordinators direction when a situation occurs that falls outside of a standing operating procedure. You will be the first point of contact in issue identification and will need to take a systematic approach to understand implications. If an error in judgment occurs and the situation is not addressed, it can breach court orders, procedural fairness principles, and legislation.

Job responsibilities include but not limited to are:

• Client File Management & Data Accuracy: maintain and update client records in the Motor Vehicle System (MOVES) with high accuracy to support law enforcement, registry agents, and government agencies.
• Ensure compliance with POPA regulations and procedural fairness.
• Guidance & support to branch members: assist in interpreting driver records and case files, ensuring accurate processing of time-sensitive and legislated documents.
• Provide IT and process guidance to clients regarding applications, document uploads, and payments.
• Scheduling & correspondence for reviews: Coordinate Immediate Roadside Sanctions (IRS) reviews, respond to high-volume public inquiries, and provide detailed explanations of the program.
• Prepare review-related correspondence and legal documents for adjudicators.
• Records Management & Disclosure Handling: secure and process disclosure documents for IRS reviews, liaise with law enforcement agencies, and ensure clients receive the required information.
• Track and analyze witness statements for quality assurance.
• Vehicle Seizure Program Support: process applications for vehicle seizure or immobilization release, compile case details for adjudicators, and ensure accurate closure of case files.
• Judicial & Administrative Review Support: prepare court packages for judicial reviews, provide certified records to legal teams, and assist in resolving complex or outlier cases. Process application fee refunds under special circumstances.
• General Administrative Support: contribute to Safe Roads Alberta's operational goals by performing additional duties as required.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

As a successful candidate you will posses:

• Agility: You readily adapt to changing communication and information needs and priorities in the Section/Branch/Ministry.
• Systems Thinking: You consider the interrelationships among various aspects of an approach including how they relate to other programs or areas.
• Creative Problem Solving: You assess options and implications in new ways to achieve outcomes and solution.
• Develop Self and Others: You are committed to lifelong learning and desire to invest in the long-term capability of yourself and others.

Qualifications

Required:

• High School Diploma and three years of related administrative experience in a judicial office environment and demonstrated knowledge of M365, Microsoft Teams, and the Outlook suite of applications is required.

Assets & Preferences:

• Related education; legal administration, public administration, Business Administration, etc. would be asset.
• Experience preparing and managing legal documents is an asset.
• Previous experience in a contact centre or high-volume customer service environment is preferred.
• Working knowledge of administrative adjudication roles and functions, related legislation including the Traffic Safety Act and its regulations, the Provincial Administrative
• Penalties Act and its regulations, the Protection of Privacy Act, and the Criminal Code (Canada).
• Working knowledge of auditing and investigation practices.

Equivalency - Directly related education or experience considered on the basis of:

• 1 years of education for 1 year of experience; or
• 1 year of experience for 1 year education
• Term of Employment: Temporary, Full-time position.
• Hours of Work: 36.25 hours per week, Monday to Friday (8:15 am - 4:30 pm).
• Location: Twin Atria Building, 4999 98 Ave, Edmonton.
• Final candidates will be required to undergo a security screening.
• Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees

• Positive workplace culture and work-life balance.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted. If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Tomasz Gruszka at [e-mail] .