Information Coordinator

Government of Alberta; Calgary; On-site; CAD 59,000 - 75,000; Full time

Benefits offered by this job

Positive workplace culture

Work-life balance

Job summary

Government of Alberta is seeking an Information Coordinator for the Resolution Support Centre in Calgary. You will deliver accurate information on court procedures and legal resources to Albertans, including self-represented litigants, via phone, email, and in-person encounters.

The role emphasizes front-line customer service, research, and referrals to alternative dispute resolution options, with a focus on accessible service delivery and consistent information.

Qualifications

• High School diploma required with 4 years of related legal experience.
• Experience with court processes and legal documentation is preferred.
• Ability to research and reference legal information accurately.

Responsibilities

• Provide accurate legal information to the public via phone, in person, and email.
• Assist with court documents and Alberta Rules of Court procedures.
• Develop and maintain resource materials for staff training.

Skills

Communication

De-escalation

Organization

Independent work

Education

High school diploma

Tools

Microsoft Office

CRM systems

Job description

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Information Coordinator (Legal Resolution Support Centre)

Job Information
Job Title: Information Coordinator (Legal Resolution Support Centre)
Job Requisition ID: 87205
Ministry: Justice
Location: Calgary
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Permanent
Scope: Open Competition
Closing Date: September 4, 2026
Classification: Administrative Support 6 (016ASA)
Salary: $2,265.79 to $2,866.95 bi-weekly ($59,137 - $74,827/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.
Within the Court and Justice Services (CJS) Division, the Resolution Support Centre is the “come in” of the service delivery model, focusing on providing consistent information to Albertans in person, by telephone, or by email and will result in improved client access to the legal information & resources best suited to their situation, improved client experience, and an emphasis on front-end resolution of the legal issues Albertans experience. It is expected that this service delivery model will result in a decrease in the number of Albertans using the courts as a method of conflict resolution.
To learn more about Court and Justice Services please follow the link at: https://www.alberta.ca/court-and-justice-services.aspx

Are you looking for an exciting opportunity to apply your knowledge of court procedures and the law to help Albertans access the legal system? Join our Resolution Support Centre team, where you’ll provide exceptional service to the public while continuing to expand your legal knowledge!
Under the direction of the Team Lead, Information Services, you will serve as a “front line” representative of Alberta Justice. In this role, you will provide accurate, current, and reliable information to Albertans, including self‑represented litigants who do not have the assistance of a lawyer.
Your role will involve, but is not limited to:

• Providing information and documentation about CJS programs and services to internal and external stakeholders via phone, in-person, and email.
• Providing information and referrals regarding alternatives to court action, including Resolution Services Programs (such as Assessment Services and Dispute Resolution Services), other GOA departments, NGOs, and local resources.
• Assisting clients in determining sources and location of general and legal information, such as court processes, program policies, and legislation.
• Reviewing and filing of court documents in accordance with the Alberta Rules of Court, federal and provincial statutes, policy directives and procedure manuals.
• Researching, developing, and maintaining program and service resource materials to facilitate consistent service delivery and training of staff members.

As the ideal candidate, you will bring:

• Strong communication skills to build relationships with stakeholders, colleagues, and Albertans.
• Exceptional ability to de‑escalate stressful situations and remain calm and composed when responding to challenging behaviours.
• Strong organizational skills to manage high volumes of work and complex tasks with attention to detail.
• The ability to work independently while also contributing to a collaborative team environment by sharing information and workload.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Qualifications

Required: A high school diploma and four (4) years of related experience in a legal field or environment. A combination of legal experience and experience supporting a variety of clients may also be considered.
Examples of related experience that will be considered include:

• Legal Assistants and Paralegals
• Court or Judicial Clerks and Assistants
• Experience with various areas of law, court processes, and procedures in a judicial or legal environment (e.g., law firm, court services, correctional services)

Equivalencies will be considered on the basis of:

• One year of directly related experience for one year of education, or
• One year of directly related education for one year of experience.

Assets
Preference will be given to candidates with the following:

• Related post‑secondary education in the legal field.
• Knowledge of the Alberta Rules of Court.
• Knowledge of the different areas of law and all levels of court processes and procedures (e.g. civil, family, criminal, traffic, landlord, etc.).
• Experience supporting or assisting vulnerable populations, demonstrating crisis‑intervention or -management skills.
• Experience using Microsoft Office applications (e.g., Word, Excel, Access, and SharePoint).
• Experience using a Customer Relationship Management (CRM) system.
• Fluent written and oral communication skills in French.

All candidates must complete a typing test as part of the application process. A typing speed of at least 40 WPM is required. Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

• Location: Calgary Courts Centre, Alberta
• Hours of Work: Monday to Friday, 7.25 hours a day and 36.25 hours a week
• This position involves heavy lifting of boxes up to 25 lbs., as well as long periods of standing or sitting.

Final candidates will be required to undergo a criminal records check (CRC).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

• Positive workplace culture and work-life balance.

Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Krista Lammie at [e-mail]