Carrier Ops & Governance Program Lead

Twilio Inc.; Alberta; Hybrid; CAD 100,000 - 140,000; Full time

Job summary

Twilio is building a brand-new function to reshape how we manage, govern, and optimize our global telecom carrier and wholesale supplier ecosystem. As Program Manager, Carrier Operations & Governance you will own end-to-end improvements across multiple areas of the business and serve as the primary owner of critical initiatives, reporting into senior leadership.

You will design the team operating model, stand up cadences and runbooks, and implement policies, processes, and controls to create a

Qualifications

• Experience leading cross-functional governance programs.
• Ability to package narratives and metrics for executive leadership.
• Experience building operating models and runbooks.

Responsibilities

• Drive governance programs across multiple business areas.
• Maintain executive visibility with performance metrics.
• Lead end-to-end process improvements for carrier operations.
• Design and stand up the operating model, runbooks, and ROEs.
• Develop enablement programs to shift decision-making to data-informed governance.
• Lead RTB cadence and enable regular operational forums.

Skills

Governance & PM

Cross-functional leadership

Data analysis & BI

Change management

SQL

BI tooling

Tools

SQL

BI tools

Job description

Twilio is building a brand-new function to reshape how we manage, govern, and optimize our global telecom carrier and wholesale supplier ecosystem. As Program Manager, Carrier Operations & Governance you will own end-to-end improvements across multiple areas of the business and serve as the primary owner of critical initiatives, reporting into senior leadership.

You will design the team operating model, stand up cadences and runbooks, and implement policies, processes, and controls to create a