People Generalist

Twilio Inc.; Alberta; Hybrid; CAD 91,000 - 114,000; Full time

Benefits offered by this job

Healthcare

Generous time off

Parental and wellness leave

Retirement savings program

Job summary

Twilio Inc. is seeking a People Generalist to support delivery of People priorities across GTM and Marketing, partnering with HRBPs and COEs globally. This role focuses on providing advice on benefits, compensation, offboarding, mobility and employee relations.

You will report to the Global People Generalists Manager and work with international teams to ensure scalable programs and strong employee experience, while maintaining confidentiality and data integrity.

Qualifications

• 3+ years experience in an HR role partnering with a GTM org.
• Ability to take initiative and be a self-starter.
• Decisive problem solver with a get-it-done attitude in a fast-paced environment.
• Strong ability to make administrative and procedural decisions with sensitive issues.
• Strong data analysis skills and ability to share recommendations with stakeholders.
• Data storytelling: connects internal data with external benchmarks for executive insights.
• AI-enabled efficiency: leverages AI tools to boost productivity.
• Employee focus with proactive communication to ensure HR support.
• Leads alignment between GTM and marketing HRBPs and COEs for scalable programs.

Responsibilities

• Partner with the HRBP team supporting GTM and Marketing to support program roll-outs and ongoing execution.
• Analyze HR data and trends to generate insights and reports for HRBPs and leadership.
• Own and manage performance management cases end-to-end with managers.
• Coach managers through performance processes with documentation and best practices.
• Support HR Leader on ad hoc projects and initiatives.
• Lead or support business-wide initiatives (re-orgs, job role and level assessments).
• Collaborate with Talent Management, IT, ER, HR Ops, Compliance, Recruiting, Compensation, etc. for aligned programs.
• Manage annual calibration, pulse surveys, and other cyclical events.
• Maintain confidentiality of core HR data and projects.

Skills

HR collaboration

Data analysis

Decision making

Change management

Confidentiality

Communication

Tools

Workday

ServiceNow

Job description

Who We Are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Hiring And How We Work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

See yourself at Twilio

Join the team as Twilio’s next People Generalist.

About The Job

This position is needed to support delivery of People priorities. This role supports our Go to Market and Marketing organizations, comprising over 2,500 employees. You will be an integral part of the People Generalists team, reporting to the Global People Generalists Manager, and partnering closely with and supporting the work of international and functional HRBPs and COEs across the People team.

Twilio is looking for a People Generalist who lives the Twilio Magic and has a demonstrated track record of providing advice and assistance with HR queries in a wide variety of areas including benefits & compensation, offboarding, global mobility and employee relations.

Responsibilities

• Partner with the HRBP team supporting our GTM and Marketing functions to support program roll-outs and on-going process execution
• Analyse HR data and trends across the organisation they support (e.g. headcount, attrition, performance) to generate insights, trends and prepare clear and customised reports, metrics and presentation materials for HRBPs and senior leadership to support decision-making
• Own and manage performance management cases end-to-end, partnering with managers to ensure fair, consistent, and timely outcomes in line with company policy
• Coach and guide managers through the performance management process, providing advice, documentation support, and best practice to build manager capability and ensure a positive employee experience
• Support HR Leader on ad hoc projects
• Help to execute and where required lead business led initiatives (re-orgs, job role and level assessments, etc)
• Partner cross functionally with key stakeholders: Talent Management, IT, ER, HR operations, Compliance, Recruiting, Compensation, etc. to ensure communications, program, and process alignment
• Program Management- annual cyclical events such as calibration, pulse surveys etc
• Maintain confidentiality of core HR data and projects

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required

• 3+ years experience in an HR role partnering with a GTM org.
• Ability to take initiative and be a self-starter
• You are a decisive problem solver with a "get it done" attitude who will thrive in a fast-paced, sometimes ambiguous environment
• Strong ability to make administrative and procedural decisions and exercise judgment with sensitive and confidential issues
• Strong data analysis skills and ability to share recommendations with stakeholders
• Data Storytelling: Connects internal data with external benchmarks to provide actionable executive insights
• AI-Enabled Efficiency: Enhances productivity through the sensible and strategic usage of AI tools.
• Demonstrates employee focus and managing proactive communication to ensure optimum HR support
• Leads the alignment between GTM and marketing HRBPs and COEs to ensure programs are scalable and reflect unique functional needs.
• Keen to continue learning and developing their skill set, having a growth mindset
• Strong ability to identify process gaps and improvement opportunities

Desired

• Proficiency with HR systems, such as Workday and ServiceNow

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• $90,800.00-$113,500.00 CAN
• Target Bonus Percentage 12.5%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.