Caregiver Coordination Specialist

Home Instead; Halifax; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Group RRSP with employer matching

Health and dental benefits

Ongoing training and careerdevelopment

Job summary

Home Instead in Halifax is seeking a dedicated Service Coordinator to organize care schedules, support our Care Professionals, and match caregivers with clients in a fast-paced, team-based environment.

You will manage scheduling changes, build relationships with clients and families, monitor attendance, and participate in after-hours on-call shifts. This full-time role offers competitive compensation, benefits, and opportunities for training and growth within a supportive team.

Qualifications

• Excellent organizational, communication, and problem-solving skills.
• Ability to manage competing priorities in a fast-paced environment.
• Strong computer skills and attention to detail.
• Experience in scheduling, administration, or customer service preferred.
• Healthcare or caregiving experience considered an asset.
• Valid driver’s licence and access to a vehicle considered assets.

Responsibilities

• Coordinate care schedules with a focus on consistency for clients and Care Professionals.
• Proactively manage scheduling changes, cancellations, and coverage needs.
• Build and maintain positive relationships with clients, families, and Care Professionals.
• Monitor attendance and maintain accurate schedules and client records.
• Support caregiver introductions and ensure clear, timely communication.
• Participate in a rotating after-hours on-call schedule.
• Respond to calls and resolve scheduling concerns.
• Arrange coverage for last-minute absences and schedule changes.
• Monitor missed clock-ins and clock-outs and follow up as needed.
• Keep clients and Care Professionals informed of changes.

Skills

Organizational skills

Communication skills

Problem-solving

Time management

Computer skills

Scheduling

Administration

Customer service

Driver's license

Job description

Home Instead in Halifax is seeking a dedicated Service Coordinator to organize care schedules, support our Care Professionals, and match caregivers with clients in a fast-paced, team-based environment.

You will manage scheduling changes, build relationships with clients and families, monitor attendance, and participate in after-hours on-call shifts. This full-time role offers competitive compensation, benefits, and opportunities for training and growth within a supportive team.