Career Advisor

Optas Group; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking organization as an Educational Sales & Student Outreach Advisor, where you will play a vital role in guiding prospective students, especially refugees and newcomers, through their educational journey. This position focuses on building trust and rapport, providing tailored support, and ensuring that every student feels valued and understood. Your unique combination of interpretation skills and customer service will empower students to navigate their challenges and achieve their career aspirations. If you thrive in a fast-paced, client-facing environment and are passionate about making a difference, this role is perfect for you.

Qualifications

• Experience working with refugees or newcomer communities.
• Strong communication skills and ability to work in diverse environments.

Responsibilities

• Conduct consultations with prospective students to understand their goals.
• Build trust and rapport with clients through culturally sensitive support.

Skills

Interpersonal Skills

Communication Skills

Cultural Sensitivity

Multilingual Skills

Education

Experience with Refugee Communities

Teaching or Career Counseling Experience

Job description

This role is ideal for someone who has a unique combination of interpretation skills, refugee support experience, and a strong customer-service approach. As our Educational Sales & Student Outreach Advisor, you will guide prospective students through our program offerings, support their career aspirations, and ensure they feel seen, heard, and supported throughout their journey.

Key Responsibilities:

1. Conduct consultations with prospective students—especially refugees and newcomers—to understand their goals and provide tailored guidance.
2. Clearly communicate program offerings and benefits, assisting in the enrollment process.
3. Act as a friendly and empathetic point of contact for walk-ins and referrals.
4. Build trust and rapport with clients through culturally sensitive support and active listening.
5. Participate in community outreach and work with newcomer populations.
6. Use language skills (Arabic, Dari, Pashto, Tigrinya, Amharic, Ukrainian, Somali, Farsi, Urdu, Spanish, or English) to support client understanding and comfort.
7. Maintain organized records and follow up with students to ensure high-quality engagement and conversion.
8. Contribute to a welcoming office culture that reflects the diverse backgrounds of our clients.

What You Bring:

1. Experience working with refugees or newcomer communities (e.g., as an interpreter, community worker, educator).
2. Strong interpersonal and communication skills, with a respectful and calm approach.
3. Ability to work with people from diverse cultural and educational backgrounds.
4. Multilingual skills—especially in Arabic, Dari, Pashto, Tigrinya, Amharic, Ukrainian, Somali, Farsi, Urdu, Spanish, and English—are a significant asset.
5. Demonstrated reliability, punctuality, and teamwork.
6. Comfort in fast-paced, client-facing environments (such as info booths, community events, or busy offices).
7. A natural talent for helping others feel welcome, supported, and understood.

Bonus if you have:

1. Experience in education, teaching, or career counseling.
2. Interpreter certification or formal training in client services.
3. Knowledge of the refugee experience or other migration journeys.

Why This Role Matters:

This isn’t just a sales job—it’s a bridge-building role. You’ll be empowering students who may have faced serious challenges, helping them find new purpose and direction through education and career support.

Additional Details:

• Seniority level: Entry level
• Employment type: Contract
• Job function: Other
• Industries: Investment Management

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