Care Team Scheduling Coordinator, Permanent Part-Time

VHA Home HealthCare; Toronto; On-site; CAD 35,000 - 41,000; Full time

Benefits offered by this job

Benefits and pension plan

Education and professional development

Mentorship and peer support

Wellness resources

Job summary

VHA Home HealthCare (VHA) is a large not-for-profit home care provider in Ontario, serving clients across homes and community settings. The Scheduling Coordinator role ensures seamless communication between clients and caregivers, coordinating shift coverage and service updates.

Training is provided, with 21 hours guaranteed weekly, and weekend shifts available. Successful candidates have a healthcare education credential and at least three years of related scheduling experience, strong

Qualifications

• Excellent interpersonal and telephone skills—the ability to interact professionally with callers.
• Knowledge of scheduling software systems is preferred.
• Familiarity with GTA and TTC routes or similar geographical areas is an asset.
• Fluency in additional languages is an asset.

Responsibilities

• Accept new client offers and coordinate scheduling.
• Schedule, implement service changes and updates using scheduling software.
• Maintain service plans and ensure accurate records.
• Communicate consistently with clients, caregivers, and funders to ensure a positive experience.

Skills

Interpersonal skills

Phone etiquette

Education

Healthcare education certificate/diploma

Tools

Scheduling software

Job description

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.”View more comments from our clients and their family members.Pay Range$25.30 – $29.91 (Placement on salary range as per Collective Agreement)The Care Team Scheduling Coordinator serves as a vital liaison between the clients and caregivers, ensuring seamless communication and coordination in the delivery of care services. #LI-CF1Shift options available:6:30am-2:30pm - Monday-Sunday (guaranteed 21 hours)1:30pm-9:30pm - Monday- Sunday (guaranteed 21 hours)The incumbent must be available to attend a 3-week full-time in-person training starting on September 28, 2026, including weekdays and weekends, from 8:30am-4:30pm.You must also possess the ability to work the shift option indicated above, including weekends and STAT holidays.Key Areas of Accountability:VHA's Scheduling Coordinator has the following key areas of accountability, but are not limited to:Acceptance of new client offers.Scheduling, service changes and updates by using scheduling software.Maintenance of service plans.Regular communications with clients, caregivers, and funders.Required Qualifications:Post-Secondary School Education: a certificate/diploma in healthcare education is preferred.Minimum of three years related work experience in a health care organization/agency (preferably in the community) or in an administrative position that required extensive schedulingExcellent interpersonal and telephone skills—the ability to interact professionally with callers.Strong organizational skills with attention to detail and the ability to prioritize multitask and change priorities and direction.Must be able to support client needs consistent with our client and family-centered approach and provide the client and family with a positive experience with each contact.Knowledge of the GTA and TTC routes or relevant contracted areas and surrounding Geographical Areas.Knowledge of scheduling software system would be an asset.Fluency in additional languages an asset.Satisfactory completion of the technical skills testing is required.What makes VHA’s compensation unique?Benefits and pension plan for permanent eligible employeesCompensation for education and professional developmentVHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your careerMentorship and peer supportCareer development opportunitiesEmployee and family assistance programWellness resourcesPerks & discountsStaff & service provider eventsAccommodation and VHA’s commitment to DEIAt VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.How to Apply?Our online application should take about 5 to 10 minutes to complete.VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.