Care Scheduler & Patient Liaison

Socket.dev; Timmins; On-site; CAD 42,000 - 56,000; Full time

Job summary

Bayshore HealthCare in Ontario is seeking a Client Scheduling Coordinator to act as the vital link between patients, families and healthcare providers, ensuring seamless scheduling and responsive service.

You will process funder referrals in the EMR (Procura), assign care providers by client needs and geography, and maintain accurate records while delivering compassionate customer service in a fast-paced environment.

Qualifications

• Minimum of two years related customer service experience, preferably in healthcare.
• Proven customer service skills, preferably in healthcare or other high-paced customer service environment.
• Strong written and oral English communication.
• Ability to handle issues and problem solve with tact and diplomacy.
• Excellent computer skills (Windows, Microsoft Office, Internet, EMR).
• Ability to prioritize and handle multiple demands in a fast-paced environment.
• Proven organizational and teamwork skills; able to work independently and prioritize workload.
• French language proficiency will be considered an asset and is a requirement for all Quebec locations.

Responsibilities

• Communicate professionally with patients, families, staff, and funder organizations.
• Process funder referrals and updates in the EMR (Procura).
• Review service needs with Supervisors, field employees and patients.
• Schedule care providers based on client needs, geography, and staff availability.
• Coordinate caregiver assignments and ensure consistent service delivery.
• Notify patients and staff of initial and ongoing schedules.
• Utilize scheduling to meet availability and client care needs.
• Document accurate records in the EMR.
• Resolve patient concerns promptly per escalation pathways.

Skills

Customer service

Scheduling

Communication

Problem solving

Organization

Teamwork

English proficiency

French (asset)

Education

Secondary School Diploma

Medical Terminology or Office Administration certificate/diploma

Tools

EMR (Procura)

Windows

Microsoft Office

Job description

Bayshore HealthCare in Ontario is seeking a Client Scheduling Coordinator to act as the vital link between patients, families and healthcare providers, ensuring seamless scheduling and responsive service.

You will process funder referrals in the EMR (Procura), assign care providers by client needs and geography, and maintain accurate records while delivering compassionate customer service in a fast-paced environment.