Care Enquiry Executive

Country Court Care Group; Peterborough; Vor Ort; CAD 34.000 - 40.000; Vollzeit

Benefits dieser Stelle

28 days annual leave pro-rata (incl. B

Zusammenfassung

Country Court is a family-run care home provider with over 40 homes across the UK. We are looking for a Care Enquiry Executive to handle enquiries from care seekers via calls, emails and social media, providing a friendly, empathetic first point of contact.

There is no sales involved; you will follow up with enquirers throughout their care journey, log information in our CRM, and offer information on care options with a high level of service.

Qualifikationen

• Experience in a care environment or in a call centre, retail or hospitality preferred.

Aufgaben

• Answer enquiries from care seekers via telephone, email and social media.
• Provide a first point of contact for people seeking a care home for themselves or a loved one.
• Follow up with enquirers throughout their care journey; no sales involved.
• Log information in the CRM and nurture long-term enquiries.

Kenntnisse

Listening skills

Communication skills

Teamwork

Microsoft Office

Tools

Microsoft Office

Jobbeschreibung

Care Enquiry Executive - Country Court, Werrington, Peterborough PE4 6NA

Hours -35 Hours per week over 5 days, working at least 1 Saturday per month (Working hours either 0900-1700 or 1000-1800)

Country Court is a family-run company and is one of the fastest growing national care home provider in the UK. We have over 40 care homes with further acquisitions and openings already scheduled. We create extraordinary care homes, so we’re looking for extraordinary people to join our team!

About The Care Enquiry Executive

We have a fantastic opportunity for a care enquiry executive to join us. Are you an excellent listener and have good empathy? Are you friendly, have good communication skills and fantastic customer service skills?

Our Care Enquiry Executives answer enquiries from care seekers via incoming telephone calls, emails and social media messages. You will provide a first point of contact for people looking for a care home for a loved-one or for themselves. There areno salesinvolved in this role, but you will be expected to follow up with enquirers throughout their care journey. The focus will be on your ability to have conversations with people about care for a loved one in one of our 47 care and nursing homes located throughout the UK. You will have a confident, friendly and professional manner, informing people on care types available, answering queries, logging information in our CRM system and nurturing long-term enquiries. Most importantly, providing care seekers with an exceptional level of service at a time when they need it most.

What we're looking for:

• Ideally you will have experience in a care environment or have previous experience from working in a call centre, retail, or hospitality, part or full time.
• Teamwork- We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
• Listening and communicationskills are core to what we do. You will need to be able to communicate in supportive way showing empathy to care seekers who may be at crisis point.
• Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail is essential for this role.

In return for your talent, we offer an excellent package, which includes:

• 28 Days Annual leave pro-rata (including Bank Holidays), increasing 1 day each year, up to 5 days
• Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
• Refer a friend bonus scheme.*
• Pension contributions
• Free parking
• Blue Light Discount Card

*Subject to Terms and Conditions

Important Warning: Our genuine email domain is @countrycourtcare.com. Any recruitment or sponsorship correspondence received from any other domain should be treated with caution and verified with us directly.

Category: Administration and Customer Service

Location: Central Services, Olympus House, Staniland Way, Werrington, Peterborough