Customer Services Reception Officer

Peterborough City Council; Peterborough; On-site; CAD 23,000 - 31,000; Full time

Job summary

Peterborough City Council is seeking a friendly, professional Receptionist to join the Estates and Facilities Management team. As the first point of contact for visitors, colleagues and contractors, you will welcome people and direct them to the right service, providing general admin support to keep the wider team moving efficiently.

The role runs 9am-5pm across three city-centre locations, so you should be comfortable moving between sites and maintaining a calm, helpful presence under pressure.

Qualifications

• Experience in reception or administrative roles would be helpful.

Responsibilities

• Serve as the first point of contact for visitors, colleagues, contractors and councillors.
• Respond to enquiries and direct visitors to the appropriate person or service.
• Provide general administrative support to help the Estates and Facilities Management team run smoothly.
• Be flexible with moving between three different locations within Peterborough city centre.

Skills

Customer service

Communication skills

Organisation

Professionalism

Job description

We're looking for a friendly, professional and organised Receptionist to join the Estates and Facilities Management team at Peterborough City Council.

As the first point of contact for visitors, colleagues, contractors and councillors, you'll play an important part in creating a welcoming and positive experience. You'll respond to enquiries, direct visitors to the right person or service, and provide general administrative support to help the wider team run smoothly.

The role is 9am to 5pm and will involve working across three different locations within Peterborough city centre, so you'll need to be comfortable moving between sites as required.

You'll be someone who enjoys helping people, communicates confidently and takes pride in delivering excellent customer service. You'll also understand the importance of confidentiality and professionalism in a busy working environment.

Previous reception or administrative experience would be helpful, but just as important is a positive attitude, willingness to learn and a commitment to providing a great service.

Our Commitments

We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.

We are committed to making our recruitment process as accessible as possible. If you are a person who has or considers yourself to have a disability and you require reasonable adjustments to the application or interview process, please contact [e-mail].

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.