Care Navigator – Unity Healthcare

Suffolkfed; Landseer; Vor Ort; CAD 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Cycle to work

Death in service

Salary benchmarking

Blue Light Card discounts

Zusammenfassung

Suffolkfed in Landseer, Manitoba, is seeking a confident Care Navigator to join our team. This telephone-based role supports patients in accessing the right care by understanding needs, navigating services and performing non-clinical triage.

You will handle incoming enquiries, ask the right questions, signpost to services like local pharmacies, and record information in SystmOne. Occasional face-to-face reception support may be required; training is provided.

Qualifikationen

• Excellent communication skills and an empathetic approach.
• Comfortable handling a high volume of telephone enquiries.
• Previous experience in primary care or healthcare helpful; full training provided.

Aufgaben

• Handle incoming patient enquiries, predominantly by telephone.
• Ask appropriate questions to understand what support a patient needs.
• Navigate patients to the most appropriate clinician, appointment or service.
• Help manage appointment capacity effectively and prioritise urgent needs.
• Signpost patients to services such as community pharmacy and local support.
• Accurately record information on SystmOne.
• Work closely with clinical and non-clinical colleagues to support safe, effective patient care.
• Occasionally provide face-to-face reception support when required.

Kenntnisse

Communication skills

Empathy

Telephone etiquette

Tools

SystmOne

Jobbeschreibung

We are looking for a confident and compassionate Care Navigator to join our team.

This is primarily a telephone-based role, supporting patients to access the right care by understanding their needs, navigating available services and carrying out non-clinical triage.

What’s the role?

• Handle incoming patient enquiries, predominantly by telephone.
• Ask appropriate questions to understand what support a patient needs.
• Navigate patients to the most appropriate clinician, appointment or alternative service.
• Help manage appointment capacity effectively and ensure more urgent needs are appropriately prioritised.
• Signpost patients to services such as community pharmacy and other local support.
• Accurately record information on SystmOne.
• Work closely with clinical and non-clinical colleagues to support safe, effective patient care.
• Occasionally provide face-to-face reception support when required.

Is it for me?

You will have excellent communication skills, good judgement and a calm, empathetic approach. You will be comfortable dealing with a high volume of telephone enquiries, gathering information sensitively and making decisions within clearly defined protocols and processes.

Previous experience in primary care or healthcare would be helpful, although full training will be provided.

If you enjoy helping people, communicating by telephone and finding the right solution for patients, we would love to hear from you.

Contract type

• Permanent Full time or Part Time.

What we can offer you:

• Innovative teams who strive in forward thinking, with a voice that is heard
• A visible and supportive management team, with operational support that ‘get it’
• Excellent IT teams & support giving us first class equipment and ‘no wait’ responses
• A commitment to personal development, training and leadership opportunities, with service-managed training budgets
• Cycle to work scheme
• Death in service cover
• Competitive salaries with annual benchmarking
• Blue light card employer – Access to the discount service with thousands of discounts online and on the high street